E-Commerce Operations Coordinator, Digital Sales

Bandai Namco

Irvine, California

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JOB DETAILS

SKILLS

Adobe Product Family, Analysis Skills, Best Practices, Brand Marketing (Branding), Brand Strategy, Business Solutions, Chargebacks, Corporate Policies, Cross-Functional, Data Collection, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Information Assets, Inventory Management, Market Tracking, Marketing Strategy, Mathematics, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Order Management, Order Processing, Organizational Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Management, Product Programs, Project/Program Management, Quality Management, Research Skills, Resolve Customer Issues, Sales, Sales Support, Software Administration, Supply Chain Management, Team Player, Time Management, Truck Driver, eCommerce

LOCATION

Irvine, California

POSTED

1 day ago

E-Commerce Operations Coordinator, Digital Sales

Bandai Namco Toys & Collectibles America Inc. is seeking an Ecommerce Operations Coordinator to join our growing team! Responsible for Catalog Management/Maintenance, Product and Pre-Order Set-ups, Inventory Management, Compliance Documentation, Chargebacks Resolution. Coordinator works with internal stakeholders to ensure communication and processes are working effectively. Works directly with multiple departments: Sales Team, Order Management to ensure correct item numbers are shipping, and Brand Strategy/Marketing Teams that item set up, and asset information is correct/meets customer’s guidelines. Shares best practices and works with internal teams to outline, document, and improve processes.

ESSENTIAL JOB FUNCTIONS

Catalog Management

Management of product catalog, new product set-ups with product description, images, and detailed requirements. Improve product listing quality. Updating availability of items as needed.
Establishes as an administrator of Bandai Namco to the retailers/partners and is responsible for maintaining the interface websites and systems.
Uses internal tools and applications to set up items and assets in retailer systems/websites while meeting deadlines for delivery.
Fills out, ensures accuracy, and communicates any manual set item and asset set up forms required.
Maintains outside applications to support item and asset set up and ongoing maintenance.
Proficiency with Excel is necessary.

Compliance and Chargebacks

Ensure product compliance documents are submitted as required.
Identify and resolve any 404 product errors.
Ensure operational performance meets customer’s standards. Minimize and dispute chargebacks as needed.

Process Deliver, Ownership and Training

Works with Brand Strategy to ensure product information and assets are updated and accurate.
Provide timely support to prevent and quickly resolve problems with orders, products, sales initiatives, etc. Communicate with Order Management to confirm accuracy of items shipping to retailers and customers.
Project management of assigned projects. Collaborate with members from other departments.
Brand Protection, monitor the marketplace for unauthorized sellers, counterfeits, MAP violators.
Experience with Amazon Vendor Central preferred.

Inventory Management

Collaborate with Supply Chain Management team to update inventory/transfers.
Review weekly POs and initiate inventory transfers based on unaccepted items.
Investigate incoming inventory; move forward or push back Amazon release dates.

REQUIRED SKILLS AND ABILITIES

CORE SKILLS
Accuracy –

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability –

Consistently dependable in meeting work expectations; keeps commitments.

Judgment –

Makes reasonable and defensible decisions based on relevant information.

Loyalty –

Keeps confidential company information; follows company policies; seeks management approval when necessary; reports violations of company policies.

Communication –

Writes and speaks with accuracy and sensitivity; outlines timing when conveying information; and respects different communication styles.

JOB-SPECIFIC SKILLS

Attention to Detail -

Accomplish work tasks through concern for all areas involved, no matter how small the detail.

Computer and Application Usage -

The ability to use a WINDOWS-based computer for MS Office Suite business applications such as Word, Excel, and PowerPoint. Understanding of how to navigate and master retailer websites and other outside applications to support item set up and assets.

Problem Solving -

Able to gather and interpret data to solve job-related problems; able to distinguish between causes and symptoms of problems to find viable solutions; able to work with others to collaborate on solving problems.

Monitoring and Control –

The ability to scrutinize or systematically check work activities and direct changes.

Simple Math -

Ability to use addition, subtraction, multiplication, and division for common applications such as measuring, recording, and converting data.

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Bachelor’s degree preferred from four-year college or university or equivalent in any related field.

REQUIRED WORK EXPERIENCE

Experience with e-Commerce systems/tools such as Amazon Vendor Central, Walmart Seller Center, Shopify, etc.
Experience in supporting a sales organization or a retailer merchant team in sales support in a fast pace, high volume, owner operator environment.
Must have experience working cross functionally with the ability to problem solve and resolve customer and internal issues.
Experience working with ERP systems and outside applications.
Intermediate to advance proficiency with Microsoft Excel and Window-based PC and business applications such as Word, PowerPoint, Adobe programs, etc.
Must have strong research, analytical skills, and problem-solving abilities.
Highly organized with extreme attention to detail. Accurate data entry skills.
Ability to work independently and excel with minimal supervision.
Hybrid with 3 days-in office requirement. Must be located in Greater Los Angeles or Orange County.

MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS

WORK ENVIRONMENT
White-collar office environment.

WORKPLACE TEMPERATURE
Typical Office.

WORK CONDITIONS
Office environment.

NOISE LEVEL
Mild.

PHYSICAL SIGHT
Able to read both hardcopy and computer-based text.

LIFTING
Occasional lifting of up to 15 pounds.

TRAVEL
Travel by car and air.

About the Company

Bandai Namco

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