Job Description
Title: E-Commerce Operations Specialist
Location: 420 5th Av, New York, New York 10018 (Remote or Hybrid / Must Be Able to Work Onsite 3 Days Per Week)
Compensation: $ 49/hr on W2(Paid Weekly)
Schedule: 40 hours per week, Standard Business Hours
Contract Length: 5 months of contract
Start Date: Oct 2026
SPECIFIC SKILLS NEEDED:
Top 3-5 mandatory and/or minimum requirements
Top 3-5 desirable attributes/qualifications?
#TMCA
Location: 420 5th Av, New York, New York 10018 (Remote or Hybrid / Must Be Able to Work Onsite 3 Days Per Week)
Compensation: $ 49/hr on W2(Paid Weekly)
Schedule: 40 hours per week, Standard Business Hours
Contract Length: 5 months of contract
Start Date: Oct 2026
SPECIFIC SKILLS NEEDED:
Top 3-5 mandatory and/or minimum requirements
- Order Flow & Exception Troubleshooting: Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
- ERP / Order Management Systems: Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
- Ticketing & Bug Logging: Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
- Data Analysis & Reporting: Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
- Cross-Functional Communication: Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Top 3-5 desirable attributes/qualifications?
- E-Commerce Web & UAT Testing: Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
- Retail/Optical/E-Commerce Background: Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
- Self-Starter / High Agility: Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
- Familiarity with WMS & Logistics: Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
- Required levels/ Years of Experience education discuss whether there is flexibility
- 24+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
#TMCA
Numbers & Facts
| Location | NEW YORK, NY |
| Industry | Staffing/Employment Agencies |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Acceptance Testingunmatched
- Atlassian JIRAunmatched
- Business Solutionsunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- ERP (Enterprise Resource Planning)unmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Online Promotionsunmatched
- Operations Managementunmatched
- Order Managementunmatched
- Order/Customer Fulfillmentunmatched
- Pivot Tablesunmatched
- Retailunmatched
- SAPunmatched
- Salesunmatched
- Shipping/Receivingunmatched
- Systems Analysisunmatched
- Testingunmatched
- User Interface/Experience (UI/UX)unmatched
- Vlookupsunmatched
- Warehousingunmatched
- Web Testingunmatched
- Website Managementunmatched
- eCommerceunmatched
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