E-Commerce Sales and Customer Support Associate

Job Description – E-Commerce Sales and Customer Support Associate-- MCL

Division / Department: MCL
Reports to (position): Managing Director, MCL
Level / Grade: Individual Contributor 
Location: Alpharetta, GA
Employment Type: $45k-52k, 40 hrs a week
Work Conditions: Office/Warehouse
Travel: up to 5%
Telecommute: No

Minimum Educational Req: High School diploma or equivalent

Years of Experience:2+ years of experience

Position Summary: A team player who enjoys motivating and encouraging others and has the desire to deliver “white glove” level customer service.  We help individuals prepare for state-mandated contractor exams. We run multiple e-commerce sites and are the industry leaders when it comes to online training. You will be working with our sales team to provide sales support, customer education, and website updates. You will also help update and create training course materials.

Salary: $23.50 per hour

Key Responsibilities:

• Answer phone calls, chats and emails to support customers
• Support customers in answering questions, purchasing products and other general inquires
• Supports automation and customer self-help initiatives
• Identify trends in customer interactions to improve support and engagement strategies.
• You have a passion for accuracy and quality and clear communication
• Must be able to work a flexible schedule that may include evenings
• Support various projects as needed/necessary

Qualifications & Skills:

• Excellent verbal and written communication skills
• The ability to type 40+ words per minute
• Creative thinking and problem-solving skills
• The desire for continued personal growth
• Experience with CRM, LMS, and project management tools a plus
• Experience with Google-based web platform and tools

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