Essential Functions

• Troubleshoots, maintains, and repairs County-issued computers, peripherals, and related equipment using approved procedures and tools.
• Assists users and IT staff with hardware, software, account, printing, email, document-management, and basic connectivity issues and escalates complex incidents.
• Records tickets, diagnostic steps, configurations, user communications, asset changes, and resolution details accurately in approved systems.
• Installs, configures, updates, and maintains approved software and devices only through authorized accounts, licensing, configuration, patch, and change procedures.
• Provides end-user assistance and basic training on approved productivity applications, email, County systems, security practices, and equipment use.
• Supports equipment inventory, deployment, replacement, return, secure data handling, and disposal with documented chain of custody.
• Evaluates assigned hardware and software needs and makes recommendations subject to supervisory, security, compatibility, funding, and procurement review.
• May assist with approved web or content updates without independent publication, records-release, or policy authority.
• Records all compensable ticket, travel, deployment, training, remote, after-hours, and call-back work.

Additional Responsibilities

• Maintains accurate tickets, inventories, configuration records, procedures, change history, and knowledge documentation appropriate to assigned systems.
• Performs related technology duties consistent with training, access authorization, classification, and approved change procedures.

Supervisory Responsibilities

Knowledge, Skills, and Abilities

• Knowledge of assigned technology, security, service-management, change-control, documentation, backup, recovery, and customer-support practices.
• Ability to use least-privilege access, approved credentials, secure administration methods, logging, testing, rollback, escalation, and incident-reporting procedures.
• Ability to troubleshoot methodically, protect confidential and security-sensitive information, document work, and communicate technical issues to nontechnical users.
• Ability to distinguish technical recommendations and system administration from final purchasing, contracting, legal, records-release, personnel, and risk-acceptance authority.

Minimum Qualifications

Education

Experience

Equivalent Combination

Preferred Qualifications

• Entry-level endpoint, service-desk, networking, or security certification.

Required Licenses and Certifications

Work Schedule and Availability

Physical and Environmental Requirements

Work Environment

Disclaimer

Employment Relationship