E911 EMERGENCY SERVICES MANAGER
Salary
$82,141.00 - $146,416.00 Annually
Location
VARIOUS LOCATIONS IN FULTON COUNTY, GA
Job Type
PUBLIC SAFETY
Department
Emergency Services
Opening Date
07/08/2026
Closing Date
7/17/2026 11:59 PM Eastern
Pay Grade:
23
UNCLASSIFIED POSITION
CURRENT VACANCY IS IN THE E911 EMERGENCY SERVICES DEPARTMENT
POSITION ASSIGNMENT TITLE:
SYSTEMS SUPPORT DIVISION CHIEF
Minimum Qualifications:
Bachelors Degree in business or public administration, public safety, or related field; and three (3) years public safety dispatch and/or emergency services experience; including, three (3) years supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Preferred Qualifications:
Bachelors Degree in computer science, information technology, or related field; and five (5) years of progressively responsible experience in Public Safety systems implementation and integration or related field; including three (3) years supervisory experience.
Specific License or Certification Required: Must possess and maintain a valid Georgia drivers license. Must obtain and maintain a Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification; Emergency Medical Dispatch (EMD) Certification; Georgia Peace Officer Standards and Training (POST) Certification (Basic training course for communications officers); Cardiopulmonary Resuscitation (CPR) Certification. All certifications must be obtained and maintained within one (1) year of employment.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position. Must be able to apply the principles and practices of supervision; customer series; budget and grand development and administration; Laws, rules, and regulations governing emergency communications; Police, Fire and emergency medical codes, terminology, and service priorities; Fulton County and City of Atlanta geography; Public safety (E911) dispatch center operations, including Computer Aided Dispatch (CAD). Must be able to resolve problems and make decisions in emergency or high-risk situations; Preparing and maintain detailed records and reports; Communication and interpersonal techniques as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.
EXAMINATION:
The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.
All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Personnel Department.
Purpose of Classification:
The purpose of this classification is to manage the daily operations and coordinating a wide range of administrative functions in the Support Services, Operational Services, or Technical Services Division within Fulton County Emergency Services Department. Responsibilities include developing recommendations for assigned area budget, analyzing high-visibility and complex issues affecting assigned functions, providing advice and recommendations and supervising assigned staff. Incumbent manages the daily operations in the Support Services, Operational Services or Technical Services Division within Fulton County Emergency Services Department. Incumbent in this position is on-call 24-hours, seven (7) days per week and performs shift work as required, which includes working holidays and weekends.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Manages the daily operations of the Support Services, Operational Services, Office of EMS or Technical Services Division of the Emergency Services Department within Fulton County Emergency Services Department.
Provides coordination for and supervise a wide range of administrative functions in support of departmental operations, such as budget, information and records management, issues and analysis, program evaluation and planning, and travel/in-service training; and develops and manages projects, major studies, reviews, initiatives, budgets and grants.
Performs administrative duties to support program operations. Approves a variety of administrative actions and transactions; creates, composes, edits, prepares, and distributes various reports and forms of correspondence; schedules departmental meetings.
Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination recommendations, and administering disciplinary action as required.
Performs statistical and operational analysis and develop recommendations for Support Services, Operational Services, Office of EMS or Technical Services Division budget, including long-range planning requirements, budget cost estimates, and program enhancements. Prepares
statistical reports, conducts surveys and gathers other information as required.
Evaluates, monitors, and identifies operational and technical needs of assigned staff, makes recommendations for development and/or corrective performance enhancements, and coordinates the delivery of training to staff.
Investigates complaints and reviews the performance of all elements of Emergency Medical Services (EMS). Prepares reports for hearings and court cases.
Analyzes high-visibility and complex issues affecting assigned functions, provides advice and recommendation, and makes independent judgment decisions to facilitate resolution.
Coordinates the receipt, dispatch, and completion of emergency aid requests, including ensuring accurate and timely processing of request calls; oversees the collection and storage of emergency services dispatch records and ensures proper maintenance of Computer Aided Dispatch (CAD) files and monitors staff dispatch activities for quality assurance and
accuracy in handling emergency calls and radio dispatching.
Coordinates emergency services system repair and provides analysis reports for problem solving. Coordinates emergency medical and dispatch quality assurance programs.
Develops public education and training programs, including cardiopulmonary resuscitation (CPR) and first aid. Conducts training to assigned staff.
Interprets and enforces the rules and regulations of Fulton County and the Georgia Department of Human Resources. maintains departmental competencies in accordance with federal, state and local regulatory standards.
Maintains departmental competencies in accordance with federal, state, and local regulatory standards. maintains departmental competencies in accordance with federal, state, and local regulatory standards.
Serves as the departmental liaison, provides information on Emergency Medical Services (EMS) to the general public, professional groups, and other employees, consults with hospitals and other various agencies, attends meetings and hearings, and serves on committees and task force as required.
Additional Functions:
Performs other related duties as required.
Performance Aptitudes:
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analysis to determine necessity for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Acting as a first line supervisor involving assigning work, reviewing work. Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and monitor the receipt, transmission, and accuracy of messages processed using the state-of-the-art emergency communications equipment and systems; preparing and maintaining detailed records and reports; machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to read and use geographical maps and symbols; preparing and presenting oral and written communication/reports; operating personal computers, including spreadsheet, database, word processing, presentation, and other related software.
Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; to deal with several concrete and abstract variables; and to analyze major problems that require complex planning for interrelated activities that can span one or several work units.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader
It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, genetics, age, disability or sexual orientation
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
02
Are you currently a citizen of the United States?
03
Have you been convicted by any State or Federal Government of any crime, the punishment for which could have been imprisonment in a Federal or State prison or institution?
04
Have you been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this question, violations of traffic laws and other offenses involving the operation of a motor vheicle when the applicant has received a pardon shall not be considered?
05
What is your highest level of education completed?
06
In what field of study related to this position do you possess an Associates Degree, Bachelors Degree, Masters Degree or have earned college credits?
07
If you have received some college credits related to this position, but DID NOT receive your degree, how many college credits did you earn?
08
How many years of experience do you have working in public safety?
09
How many years of supervisory experience do you have?
10
Do you possess a valid Georgias drivers license?
11
Are you currently certified as an Information Technician, or do you have experience operating a Next Generation 911 Computer-Aided Dispatch (CAD) system and Next Generation 911 telephone systems?
12
How many years of experience do you have as a system administrator or overseeing a Computer-Aided Dispatch (CAD) and Records Management System (RMS)?
Required Question
Employer Fulton County
Address 141 Pryor Street
Suite 3030
Atlanta, Georgia, 30303
Phone (404) 613-6700
Website http://www.fultoncountyga.gov