Early Interventions Coordinator

Working title: Early Interventions Coordinator 

Classification title: Program Coordinator                  

Division: Public Health Services

Program: Health Promotion Services

Reports to: Health Promotion Services Manager  

FLSA status: Non-Exempt: Full time

Schedule: 

Wage Range: $24.28 to $28.97 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for more than 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Division and Program Overview: 

The Public Health Services Department of RiverStone Health exists to improve the life, health, and safety of Yellowstone County residents at the population level. Services include the prevention of poor health outcomes and health behaviors through assessment, health education, direct clinical and case management services, community partnerships, policy, systems, and environmental health strategies. Health Promotion Services include health education, community partnerships, coalition building, policy, systems, and environmental strategies.

Job Summary:

The Early Interventions Coordinator supports the implementation of various early childhood interventions, including lead poisoning prevention, universally offered home visiting, and support for individuals with young children. This position works with RiverStone Health staff and community partners to support effective project implementation, coordinated community action, and achievement of program goals. The coordinator promotes health within the community by acting as a liaison or advocate and implementing projects and activities that promote, maintain, and improve individual and overall community health.

Essential Functions/Major Duties and Responsibilities:

A.   Program Coordinator Responsibilities                                                     50%

• Coordinate efforts associated with the preparation of regulatory documents or submissions.

• Review clinical protocols to ensure collection of data needed for regulatory submissions.

• Participate in internal or external audits.

• Compile and maintain regulatory documentation databases or systems.

• Maintain current knowledge base of existing and emerging regulations, standards, or guidance documents.

• Identify relevant guidance documents, international standards, or consensus standards.

• Interpret regulatory rules or rule changes and ensure that they are communicated through policies and procedures.

• Maintain relevant inventories of supplies.

• Provide or coordinate services for guests, patients, staff as necessary.

• Participate in quality improvement and Emergency Preparedness activities.

• Advise clients or community groups on issues related to improving general health, including substance misuse and resource navigation.

• Advocate for individual or community health needs with government agencies or health service providers.

• Attend community meetings or health fairs to understand community issues or build relationships with community members.

• Maintain updated client records with plans, notes, appropriate forms, or related information.

• Teach classes or otherwise disseminate health information to school groups, community groups, or targeted families or individuals, in a manner consistent with cultural norms.

• Provide feedback to health and social service providers regarding improving service accessibility or acceptability.

• Refer community members to needed health and social services.

• Recruit, hire, orient, evaluate, counsel, and retain program

• Conduct performance evaluations on subordinate staff

B.   Early Interventions Coordinator Responsibilities                                                45%

• Work directly with members of Public Health Services to identify, design, implement, and evaluate early intervention initiatives supporting youth and their families.
• Coordinate implementation of the lead poisoning prevention contract through the Montana Department of Public Health and Human Services, ensuring alignment with established workplans, timelines, deliverables, and program goals.
• Coordinate efforts to support and sustain the universally offered home visiting (Welcome Baby) initiative in partnership with Welcome Baby Community Health Worker(s).
• Facilitate collaboration among team members, stakeholders, and community partners to effectively execute screening, intervention, and outreach activities.
• Coordinate Welcome Baby outreach and communications activities, including development and updating of outreach materials, partner in-services, community events, social media content, awareness campaigns, and other promotional efforts.
• Assist in data analysis efforts and contribute to the interpretation of findings related to project effectiveness.
• Assist in facilitating trainings in lead prevention, capillary testing, and universally offered home visiting systems, program goals, referral pathways, and impact.
• Provide input to the Health Promotion Services Manager in the development of workplans, reporting templates, quality improvement metrics, communication, relevant budgets, and reporting documents.
• Coordinate monthly reporting and monthly key performance indicators.
• Coordinate the Grown in Billings Coalition and facilitate collaboration among community partners to identify needs and develop resources, partnerships, and strategies that support young children and families in Yellowstone County.
• Coordinate advisory groups, focus groups, and other opportunities for partner and participant input, and support the development, implementation, and refinement of resources and strategies in response to identified needs.
• Serve as a project contact, liaison, and technical assistant with community organizations and other partners.
• Conduct and/or coordinate regular oral and written communication (including website and social media communication) about project goals, facts, policy advocacy, and partner activities.
• Regularly report to internal and external partners on progress towards deliverables, outcomes, and metrics.
• Produce, maintain, revise, and submit required reporting documents in a timely manner, with the Health Promotion Senior Manager as final approval.
• Perform effective public speaking to groups with varied interests and backgrounds; develop and deliver informative and persuasive communications to engage community partners to expand the reach of Welcome Baby and lead poisoning prevention programs in Yellowstone County.

• Coordinate local training activities and skill-building opportunities.

Non-Essential Functions/Other duties as assigned                            5%

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

• High School Diploma

• Equivalent of two (2) years’ experience in a directly related field such as health promotion, non-profit services, health services, or a directly related field or in experience in a position of similar or transferrable skills and duties

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Experience working with underserved population

• Bachelor’s degree in related field

• Experience working with community health workers, care managers, peer specialists, navigators, and/or related professions.

Certificates, Licenses, Registrations:

• None

Knowledge, Skills, and Abilities:

• Computer literacy, including Excel, Outlook and Word

• Thorough knowledge of the administrative policies and procedures of the agency

• Thorough knowledge of modern office procedures, practices, and equipment

• Ability to manage time sensitive projects and meet deadlines in an accurate manner

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• N/A

Physical Demands and Working Conditions:

•  Work in office and community settings including outdoors and at community events.
• Regular schedule requires some nights and weekend for events.
•  Standing, bending, sitting, lifting required. 
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
•  Up to 30% of travel time required for educational presentations. This includes overnight stays, by vehicle and plane. Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

Freedom to Act & Decision Making:

• Work is structured by public health regulations and established medical practices.
• Decisions directly affect the quality of services provided to the public.
• The work is performed under the supervision and direction of the Health Promotion Services Manager, and considerable leeway is granted for the exercise of independent judgment and initiative. 

Communications & Networking:

•  Work directly with other team members to provide quality customer service for patients and customers.
• Daily written and verbal communication with external stakeholders, Healthy By Design Coalition, and RiverStone Health staff.
• Facilitates effective communication with referral sources, physicians and healthcare staff.
• Organizes and maintains community outreach programs, including developing and maintaining positive relationships 

Budget & Resource Management: 

• The position is responsible for managing resources including time, educational materials, and other resources necessary to deliver services. Decisions made by the position directly affect efficiency and cost of services.