Eatery Host/Cashier (On-Call)

Eatery Host/Cashier (On-Call)-Hollywood Casino at the Meadows-Hollywood Casino at The Meadows

Eatery Host/Cashier (On-Call)

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Hollywood Casino at The Meadows

Hollywood Casino at the Meadows

COME JOIN THE FUN AT

HOLLYWOOD CASINO AT THE MEADOWS

A PENN ENTERTAINMENT PROPERTY

https://www.hollywoodmeadows.com/

keywords: summary,customer care,management,assist,compliance,education,experience,skills,flexibility

On-Call

$14 an hour

Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

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Responsibilities:

• Adhere to all departmental and property policies and procedures regarding guest service standards.
• Greet guests in a friendly, courteous manner and arrange seating based on guest preference and table availability while monitoring the dining room atmosphere.
• Provide accurate wait times and manage guest waiting lists and reservations in accordance with established procedures.
• Deliver fast, friendly, professional, and responsive customer service to guests and restaurant staff.
• Operate the cash register/POS system, process guest transactions accurately, provide correct change, and maintain accountability for cash, charge, and complimentary sales.
• Maintain knowledge of the restaurant menu, including food descriptions, pricing, add-ons, and beverage offerings.
• Process cash refunds and credit memorandums as directed by management.
• Coordinate and manage the flow of the restaurant to ensure efficient operations.
• Assign server and bus person stations to optimize service coverage.
• Oversee restaurant operations in the absence of the Restaurant Supervisor or Manager.
• Assist servers and bus persons with guest service duties, including refilling beverages, pre-bussing and bussing tables, and attending to guest needs.
• Resolve guest service issues in accordance with established guidelines.
• Ensure dining and service areas are properly set up, clean, and maintained to company standards.
• Promote current casino events and programs and provide guests with directions throughout the property.
• Answer telephone calls professionally and courteously.
• Maintain strict confidentiality regarding all company matters.

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Requirements:

• High school diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills with fluency in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Proficiency in operating a POS system and/or adding machine and accurately making change.
• Basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• Demonstrated ability to remain energetic, proactive, and solution-oriented in a fast-paced environment.
• Flexibility to work a varied schedule, including nights, weekends, holidays, and overtime as needed.

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