eBilling Supervisor(LA)(LArge Law Firm)

Leading Global Law Firm based in LA, Century City, Orange County, Palo Alto, SF, Dallas, New York or Wash D.C. offices, is searching for an eBilling Supervisor who will be an integral part of the eBilling and Billing Team. The eBilling Supervisor should demonstrate expertise in the ebilling process as a whole and will be responsible for the analysis and resolution of complex eBilling issues involving electronic invoice reductions and rejections, including coordinating with involved parties to ensure appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment.

This role reports to the Senior Billing Manager.

Responsibilities include:

• Supervising, training, motivating a team of eight to nine direct reports and contributing to the development and advancement of team members by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Organizing workflows and ensuring that direct reports understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and training when needed.
• Enhancing an existing organizational system for the eBilling team to track and follow up with clients and firm contacts to resolve ongoing issues such as invoice rejections and resubmissions, and communicating with the management team daily by providing updates and recommendations to address all eBilling-related holdups.
• Tracking resubmission deadlines across a variety of key corporate clients and coordinating with billing specialists regarding pending issues to resolve reductions in a timely manner, and communicating with the Supervisors and the Regional Managers involving areas of concern and non-performance.
• Demonstrating a mastery understanding of the functionality and submission requirements for all major eBilling sites and understanding the nuances of each site and their requirements for submission. Sites include, but are not limited to: LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, Corridor.
• Utilizing Excel functions to efficiently pull reports, create spreadsheets and manipulating complicated LEDES files (LEDES1998, LEDES98BI, LEDES98BI V2, XML) and troubleshooting technical issues for submission.

Qualifications:

• Must communicate effectively with all levels of personnel.
• Must have excellent attention to detail and work well under pressure.
• Must be able to manage competing requests and prioritize according to firm and client deadlines.
• Ability to work OT when necessary

Experience:

• College degree is preferred, but not necessary.
• Minimum of five years of legal e-billing experience is required for this role.
• Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus.
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes.