eBranch Member Service Representative

Beacon Credit Union

Auburn, IN

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JOB DETAILS

SKILLS

Call Centers, Card Processing, Communication Skills, Credit Union, Cross-Selling, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Equipment Maintenance/Repair, Financial Services, High School Diploma, Incentive Programs, Internet/Online Service, Microsoft Excel, Microsoft Outlook, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Sales Prospecting, Transaction Processing/Management, Tuition Reimbursement, Vision Plan

LOCATION

Auburn, IN

POSTED

22 days ago

Note: We are looking to fill one Full-time eBranch MSR opening at this time, wherein the employee could be based in Auburn or Wabash, IN. This position is in a call center environment.

Role

To assist members and potential members remotely with their requests in a courteous and professional manner. To be a source of information regarding accounts and credit union products, services, and procedures for members and other credit union employees.

Major Duties and Responsibilities

Assists members with account inquiries and service requests such as balances, transaction questions, posting errors, copy requests, check ordering, debit card questions & activations, and online/mobile service questions.
Processes transactions for members such as stop payments, transfers between accounts, loan payments, and Visa payments.
Assists members with opening, closing and maintaining consumer savings, checking, certificates, IRA's, and HSA's remotely via the telephone, online account opening software, or using other remote software platforms.
Identifies cross-sell opportunities and cross-sells products and services to members.
Ensures that person, organization, and account information is properly recorded and updated as needed in various databases including Core, card processing, IRA/HSA, and document retention systems.
Performs other duties as assigned.

Position Qualifications

One to three years of new accounts or related financial services experience

High School Diploma or HSE

Excellent verbal communication skills

Excellent member service skills

Ability to multitask

Ability to work independently

Working knowledge of Word, Excel, Outlook and Internet

Standard position hours are Monday through Friday 8:15-5 and Saturday 8:45-12 (1-2 Saturdays off per month). When scheduled to work Saturday morning, the employee will standardly have a 1/2 day off during the same calendar week.

Available Benefits Include:

- Health, dental and vision insurance

- Paid time off

- 401(k) match

- Incentive/bonus program

- Tuition reimbursement

- and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.

eBranch Member Service Representative

Beacon Credit Union

Auburn, IN

About the Company

Beacon Credit Union

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