Job Title
eChannels Systems Specialist
Banesco USA is seeking a eChannels Systems Specialist for our IT Applications business unit.
Primary Job Duties:
System Configuration & Optimization
- Application Ownership: Manage and configure core software for Online/Mobile Banking, Treasury Management, and Debit Processing (ATMs, Cards) to ensure 24/7 availability.
- Business Intelligence: Proactively identify business requirements and opportunities for process improvement across all eChannel platforms.
- UX Enhancement: Continuously evaluate current system functionality and recommend architectural or interface changes to improve the overall customer experience.
- Tier 3 Support: Serve as the final Subject Matter Expert (SME) for the resolution of complex eChannel's issues escalated by management or technical teams.
Project Management & Implementation
- End-to-End Execution: Lead the full project management lifecycle for assigned domestic and multinational initiatives, from initial scoping to post-launch review.
- Technical Transitions: Coordinate all functions related to system upgrades, new feature releases, and core conversions, ensuring zero-to-minimal disruption for clients.
- SLA Management: Monitor and enforce Service Level Agreements (SLAs) between eChannel's and internal departments to maintain operational excellence.
Compliance, Risk & Security
- Regulatory Vigilance: Maintain up-to-date knowledge of system advisories, industry trends, and federal regulations affecting digital products and policies.
- Audit Readiness: Prepare and provide all necessary documentation for internal audits and regulatory compliance reviews.
- Data Integrity: Enforce strict adherence to bank policies regarding risk management and the confidentiality of sensitive customer information.
Training & Knowledge Transfer
- Workforce Resilience: Design and implement cross-training programs for Electronic Banking and Product Payment teams to ensure seamless coverage and operational continuity.
- Inter-departmental Education: Function as the primary trainer for other bank departments, ensuring staff are proficient in the features, security protocols, and benefits of eChannel/IT services.
- Responsible for completing annual training program assigned.
- Performs other functions and/or duties as assigned.
Job Requirements:
- Academic Background: Bachelor's degree in business administration, Finance, Information Technology, or a related field (or equivalent professional experience).
- Industry Tenure: Minimum of five (5) years of experience in Electronic Banking or Payment Products, with deep functional knowledge of ATM/Debit card networks, Online/Mobile Banking, and Treasury Management.
- Project Mastery: Proven experience in the end-to-end implementation of banking products and system integrations.
- Preferably bilingual (English/Spanish) with the professional ability to read, write, and speak both languages fluently in a business and technical context.
- Software Expertise: Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); ability to leverage data for reporting and presentations.
- Regulatory Knowledge: Comprehensive understanding of State and Federal banking regulations (e.g., Reg E, NACHA, BSA/AML, and PCI-DSS) as they relate to digital channels.
Core Competencies
- Strategic Communication: Exceptional verbal and written communication skills, with the ability to present complex technical concepts clearly to all levels of the organization, including executive leadership.
- Analytical Problem-Solving: Superior root-cause analysis skills; ability to resolve intricate system issues and present data-driven recommendations with minimal supervision.
- Operational Agility: Ability to thrive under pressure, managing multiple high-priority projects simultaneously while maintaining rigorous diligence and accuracy.
- Ethical Judgment: High degree of integrity and discretion; proven ability to exercise sound, independent judgment and make decisive actions aligned with Bank policy.
- Service Excellence: A strong commitment to customer satisfaction, ensuring high-touch experience for both internal stakeholders and external clients.
Benefits:
- Competitive base salary.
- Paid time off.
- Hybrid schedule.
- 401k with employer match.
- Tuition reimbursement.
- Paid parental leave.
- Medical, Dental, Vision.
- Life Insurance.
- Supplemental Insurances.
- Short-Term & Long-Term Disability Benefits.
- Free parking.
- On-site Cafeteria.
About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
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