ECM Process Automation and Workflow Analyst (IT Business Analyst – Senior/Specialist)

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring an Enterprise Content Management (ECM) Process Automation and Workflow Analyst (IT Business Analyst – Senior/Specialist) within the Administrative Services Division.

Location:

• Headquarters Office in Lacey, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• A minimum of one day per week is required in the office.
• Schedules are dependent upon position needs and are subject to change.

Duties

As the Senior ECM Business Analyst, you will serve as the agency’s lead for enterprise-wide content lifecycle, workflow automation, and digital records modernization initiatives. You will operate with broad independence and play a central part in shaping Ecology’s content management strategy, with solutions delivered primarily through Laserfiche Cloud while remaining platform-agnostic.

This position is uniquely intriguing and rewarding due to its agency-wide impact, high level of analytical leadership, and deep involvement in governance, technology integration, and strategic decision-making across multiple programs.

Key aspects of the role include:

• Enterprise Analysis & Strategy Management – Acting as the senior analytical expert for ECM initiatives, you will translate multi-program business needs into integration-ready, compliant, and fully testable specifications that support agency-wide content lifecycle management and process automation.
• Standards Stewardship & Practice Development – Establishing, maintaining, and evolving the ECM Unit’s business analysis standards, SOPs, templates, and guidance. You will mentor Journey-level BAs and project managers, contribute to the BA Community of Practice, and ensure consistent, scalable, and audit-ready BA methods across the agency.
• Complex Process & Lifecycle Design – Leading enterprise discovery efforts, documenting as-is and to-be workflows, modeling content lifecycles, and integrating retention, disclosure, privacy, and security controls into all process and system designs.
• Integration & Interoperability Planning – Defining and validating multi-program and agency-wide integration needs, designing interface touchpoints, and ensuring ECM systems interoperate with enterprise applications without creating silos.
• Quality Assurance & Validation Management – Creating rigorous, evidence-based test strategies, directing cross-functional User Acceptance Testing (UAT), maintaining robust traceability matrices, and providing go/no-go recommendations for major releases.
• Cross-Program Project Partnership – Co-authoring project charters and plans, aligning multi-program scope, coordinating with the ECM Project Manager, and supporting organizational change management, training, and communication for agency-wide adoption.
• Enterprise Intake & Options Analysis – Conducting early-stage analysis for new ECM initiatives, shaping problem statements, evaluating solution options, and advising leadership and the ECM Steering Committee on strategic alignment, risks, and readiness.
• Leadership, Mentorship & Agency Influence – Serving as a mentor to other business analysts, guiding technical and non-technical contributors, and collaborating with executives, records officers, privacy officers, IT leadership, and cross-agency partners. Though the role is non-supervisory, you will function as a lead analyst with broad influence.

Opportunities for Growth and Career Advancement. This senior role provides opportunities to:

• Lead high-visibility, agency-wide initiatives that directly influence Ecology’s digital transformation.
• Develop and steward enterprise standards used across programs and project teams.
• Mentor analysts and influence the agency’s business analysis maturity.
• Engage with executive leadership, statewide partners, and external agencies.
• Expand expertise in enterprise architecture, integration design, information governance, and digital workflow automation.

What you will do:

• Lead enterprise-wide business analysis for complex, multi-program ECM initiatives by independently eliciting, modeling, and translating content lifecycle and workflow needs into clear, testable requirements and user stories. 
• Develop, maintain, and steward ECM business analysis standards, SOPs, templates, and guidance aligned with BABOK and PMO practices; mentor analysts and project managers to ensure consistent, scalable, and compliant analysis across the agency. 
• Facilitate cross-program discovery workshops, map as-is and to-be processes, and design interoperable workflow and content lifecycle solutions that embed retention, disclosure, privacy, and security controls. 
• Define and manage end-to-end requirements traceability, develop evaluation criteria, and lead multi-program testing and user acceptance efforts to confirm that ECM solutions meet functional, integration, and governance requirements. 
• Analyze and design integrations between ECM platforms and enterprise applications, defining interface touchpoints and ensuring information flow supports scalable, agency-wide digital operations. 
• Partner with the ECM Project Manager to co-author project charters, align multi-program scope, support organizational change management, and contribute to communications, training inputs, and readiness planning for agency-wide deployments. 
• Conduct options analyses for new or evolving ECM requests, shaping intake recommendations, solution approaches, and strategic alignment decisions for agency leadership and the ECM Steering Committee. 
• Serve as a subject-matter mentor and agency-wide resource by providing guidance on ECM analysis best practices, participating in the BA Community of Practice, and ensuring continuous improvement of ECM business analysis methods. 

Qualifications

For detailed information on how we calculate experience and responses to other frequently asked questions, please visit our Recruitment website.

Required Qualifications:

Eight years of experience and/or education as described below:

• Experience, within the last 12 years, in IT project management or business analysis. Experience includes but is not limited to business analysis, user interface design, system testing, app development, and all facets of IT project management for IT projects to include technical writing.
• Experience must include demonstrated competence in the following skill sets:
• Critical Analysis & Problem Solving – Ability to evaluate cross-program business problems and identify scalable, compliant, and value-driven solutions.
• Planning & Prioritization – Ability to manage and coordinate multiple high impact BA and QA efforts to ensure timely and aligned project delivery.
• Business Analysis Leadership – Ability to lead business analysis practices and steward standardized SOPs, templates, and methods to ensure consistent, auditable analysis.
• Process & Lifecycle Modeling – Ability to analyze and model business workflows and content lifecycles to ensure efficient, compliant, and enterprise aligned operations.
• Quality Assurance & Validation – Ability to design and lead test planning, execution, and defect management to ensure solutions meet requirements and enforce lifecycle controls.
• Solution Design & Platform Analysis – Ability to translate business needs into scalable requirements, including configuration, metadata, workflows, and integrations.
• Integration & Interoperability Analysis – Ability to define data flows, interface requirements, and system dependencies to ensure solutions interact reliably across enterprise systems.
• Requirements Elicitation & Documentation– Ability to gather, analyze, and structure functional, nonfunctional, and compliance requirements to ensure accurate and testable solution designs.
• Education involving a major study in Computer Science, Information Technology (IT) or closely related field.

Examples of how to qualify:

• 8 years of experience.
• 7 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 6 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
• 5 years of experience AND 90-119 semester or 135-179 quarter college credits.
• 4 years of experience AND a Bachelor’s degree.
• 2 years of experience AND a Master’s degree.

Desired Qualifications:

• A Bachelor’s degree with a focus on Information Technology, Project Management, Business Analysis or related field.
• Four years of business analysis experience on IT projects that cross program or agency boundaries.
• Preferred Certifications:
• Certified Business Analysis Professional (CBAP), or similar, through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
• Agile Certification
• Prosci OCM Certification
• Laserfiche Certified Process Designer, or Laserfiche Gold Certification, or Laserfiche Platinum Certification.
• Preferred Competencies:
• Vendor & Contract Coordination – Ability to collaborate with external vendors on requirements, scope alignment, and acceptance criteria to ensure successful delivery of contracted ECM services.
• Training & Instructional Design Support – Ability to translate workflows and requirements into learning materials or contribute to training design to improve end-user adoption.
• Advanced Change Management Practices – Ability to apply structured OCM methodologies (e.g., Prosci/ADKAR) to drive adoption, readiness, and behavior change across diverse programs.
• Lean or Continuous Improvement Methods – Ability to apply Lean, Six Sigma, or similar continuous improvement approaches to streamline cross-program workflows and reduce waste.
• Cloud Architecture Awareness – Ability to understand general cloud service concepts (SaaS, governance, security posture) to better align ECM lifecycle designs with enterprise cloud strategies.
• Accessibility Standards Knowledge – Ability to design workflows, forms, and documentation that follow accessibility best practices (WCAG/Section 508), ensuring equitable user experiences.
• Knowledge of Agile/Scrum Delivery Methods– Ability tooperatecomfortably within Agile ceremonies, story development cycles, and iterative planning to align ECM work with agile project practices.

If you are excited about this role and meet the required qualifications, we encourage you to apply. Desired qualifications reflect additional knowledge, skills, or experience that are nice to have but not required. Studies have shown that some applicants, especially women and people of color, are less likely to apply unless they meet every listed qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging, and we welcome applicants with varied backgrounds and unique perspectives.

Supplemental Information

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

How to Apply

Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:

• Cover letter, describing your interest in and qualifications for this position
• Resume

Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete.

For detailed application information, please visit our Recruitment website.

Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.

Need an Accommodation?

If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:

• Please contact us at 360-407-6186 or careers@ecy.wa.gov
• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact John Shields at John.Shields@ecy.wa.gov 
• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team atcareers@ecy.wa.gov

About the Department of Ecology

As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIRis both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives,Combined Fund Drive, SmartHealth *Click here for more information

To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.

Equal Opportunity Employer:The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. 

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.