Ecommerce Client Service Representative

Job Purpose

We are seeking a detail-oriented and client-focused E-Commerce and Client Service Representative to serve as a key point of contact for clients interacting with our online platform and in-store experiences. This role supports general inquiries across digital channels and ensures timely, accurate resolution by providing information or coordinating with internal teams, following established procedures.

Core Accountabilities

• Support the daily operations of the e-commerce department to enhance the client experience and streamline the shopping journey.
• Respond to client inquiries across digital channels, including email, phone, and live chat.
• Support client engagement through social media platforms to meet client needs and service.
• Monitor and respond to online client feedback and reviews across various platforms.
• Provide personalized support to high-value clients through dedicated communication channels.
• Assist with brand-specific programs and client experience initiatives, including subscription services.

Essential Experience and Attributes

• Associate degree in Business or equivalent experience.
• 1-2 years in e-commerce, digital retail, hospitality, or tech-related retail.
• Strong problem-solving, organizational, and communication skills.
• Proficient in multitasking across digital platforms and computer applications.
• Familiarity with Shopify, SAP, and LiveChat is a plus.
• Flexible to work retail hours; remote work may be required.
• Background in luxury retail and knowledge of premium watch/jewelry brands preferred.

Desired Experience

• Watch and/or jewelry product knowledge
• Familiarity with Shopify, SAP, and LiveChat
• Experience with online/remote selling