Ecommerce Content Manager, Ring

Amazon.com Inc

Hawthorne, CA

JOB DETAILS
SKILLS
Campaigns, Content Management, Content Management Systems (CMS), Cross-Functional, Customer Experience, Detail Oriented, Information Technology & Information Systems, Merchandising, Product Positioning, Product Strategy, Product/Service Launch, Quality Assurance, Team Player, Testing, Web Design, Website Management, Writing Skills, eCommerce, eCommerce (B2X) Marketing
LOCATION
Hawthorne, CA
POSTED
3 days ago

As part of the Ring.com Ecommerce Team, the Content Author will be a key player in owning all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will be a key tactical executor, partnering cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will own the product catalog in our CMS (content management system) and the connectivity of our product information feed to other ecommerce tools. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will report to the Site Merchandising Manager.

Key job responsibilities

  • Own creation and execution of all content authoring for the website
  • Create product detail pages with components, images and copy for new product launches
  • Own the execution of our content releases on a weekly basis
  • Continually partner with international teams to work in tandem on site updates
  • Work closely with ecommerce team to optimize the content and consumer journey.
  • Keep process documents updated
  • Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team
  • Troubleshoot technical issues with the support of the QA and engineering teams
  • Work off hours (PST) on occasion for product launches

About the team

Our company mission at Ring is to keep people close to what"s important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person's work will directly impact the customer experience and functionality of the website.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

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At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles