Administrative Management, Artificial Intelligence (AI), Business Operations, Capacity Management, Chargebacks, Claims Processing, Compensation and Benefits, Cross-Functional, Customer Experience, Customer/Client Research, Data Analysis, Electronics, Forecasting, Interviewing Skills, Logistics, Mobile Devices, Negotiation Skills, Operations, Operations Management, Order Delivery, Order Management, People Management, Performance Management, Performance Metrics, Pricing, Process Improvement, Product Development, Product Support, Remodeling, Risk Management, Sales, Sales Administration, Sales Analysis, Sales Promotions, Schedule Development, Six Sigma Certification, Staff Training, Supply Chain, Tableau, Technical Support, Time Management, eCommerce
Job Description:
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Englewood Cliffs, NJ.
eCommerce Fulfillment Specialist
Top Skills:
- Order management
- Operations management
- Forecasting
Summary:
Assist the manager in Sales Administration in the following areas: Sales Promotional claim validation and processing, Sales MDF program analysis, Sales Related chargeback resolution, and various special projects.
Responsibilities:
- Monitor and manage daily fulfillment operations, ensuring timely and accurate delivery of online orders.
- Analyze order data across client and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
- Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
- Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
- Develop & own volume forecasting for our logistics partners for capacity planning purposes.
- Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
- Directs the activities of the various departments in the company and is concerned with pricing, sales, production, and distribution of the company's products.
- Responsible for managing the employees, creating their work schedules, and distributing their duties.
- Determine employment requirements, conduct interviews, and hire prospective employees.
- An operations manager also trains the newly hired employees.
- Manage all the activities that are associated with the production of the products the company offers.
- Responsible for managing the performance of the employees, such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
- Supervise the remodeling of the current amenities and represent the company during client meetings and negotiations.
- Handle problems in a calm and collected manner, even when under pressure.
Requirements:
- Bachelor's degree required
- 4+ years relevant experience in fulfillment or eCommerce business operations
- Experience with Alteryx & Tableau software is a strong advantage
- High volume eCommerce order management experience preferred
- Six Sigma certification preferred
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Englewood Cliffs, NJ.
eCommerce Fulfillment Specialist
Top Skills:
- Order management
- Operations management
- Forecasting
Summary:
Assist the manager in Sales Administration in the following areas: Sales Promotional claim validation and processing, Sales MDF program analysis, Sales Related chargeback resolution, and various special projects.
Responsibilities:
- Monitor and manage daily fulfillment operations, ensuring timely and accurate delivery of online orders.
- Analyze order data across client and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
- Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
- Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
- Develop & own volume forecasting for our logistics partners for capacity planning purposes.
- Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
- Directs the activities of the various departments in the company and is concerned with pricing, sales, production, and distribution of the company's products.
- Responsible for managing the employees, creating their work schedules, and distributing their duties.
- Determine employment requirements, conduct interviews, and hire prospective employees.
- An operations manager also trains the newly hired employees.
- Manage all the activities that are associated with the production of the products the company offers.
- Responsible for managing the performance of the employees, such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
- Supervise the remodeling of the current amenities and represent the company during client meetings and negotiations.
- Handle problems in a calm and collected manner, even when under pressure.
Requirements:
- Bachelor's degree required
- 4+ years relevant experience in fulfillment or eCommerce business operations
- Experience with Alteryx & Tableau software is a strong advantage
- High volume eCommerce order management experience preferred
- Six Sigma certification preferred
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.