Operations Lead, e-Commerce Goodwill Southern California
Los Angeles, CA15 days ago
- $20.60 Per Hour
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Skills
- Affiliate Marketingunmatched
- Alliance/Partner Managementunmatched
- Analysis Skillsunmatched
- Business Growthunmatched
- Business Supportunmatched
- Campaignsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Market Trackingunmatched
- Marketingunmatched
- Merchandisingunmatched
- Multitaskingunmatched
- Operational Strategyunmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Performance Tuning/Optimizationunmatched
- Product Managementunmatched
- Product Merchandisingunmatched
- Product Pricingunmatched
- Product/Service Launchunmatched
- Project/Program Managementunmatched
- Salesunmatched
- Sales Analysisunmatched
- Salesforce.comunmatched
- Team Playerunmatched
- Trend Analysisunmatched
- Website Conversionunmatched
- eCommerceunmatched
Description
About the Job:
The Ecommerce Marketplace Specialist owns day-to-day marketplace operations across TikTok Shop and other marketplace channels while supporting business growth through product launches, affiliate programs, merchandising, and operational excellence. This role partners closely with cross-functional teams to optimize marketplace performance, improve the customer experience, and identify opportunities for growth.
What You'll Do
Marketplace Operations
- Own daily marketplace operations across TikTok Shop, DoorDash, Uber, and other marketplace partners.
- Manage product assortment, pricing, promotions, and merchandising to ensure accurate and engaging customer experience.
- Lead product launches, seasonal campaigns, and marketplace merchandising updates.
- Resolve catalog, feed, and operational issues in partnership with internal teams and external vendors.
- Partner with the Drop Ship Specialist to support key launches, peak seasons, and operational priorities as needed.
- Monitor marketplace performance and recommend opportunities to improve sales, conversion, and operational efficiency.
TikTok Affiliates & Creator Support
- Own execution of the TikTok Shop Affiliate Program.
- Recruit, onboard, and manage creator partnerships.
- Coordinate creator campaigns, product sampling, and TikTok LIVE activations.
- Analyze affiliate performance and recommend optimizations to drive growth.
Reporting & Insights
- Track marketplace KPIs and prepare recurring performance reports.
- Analyze sales, traffic, conversion, and assortment performance to identify trends and opportunities.
- Provide data-driven recommendations that support business planning and growth initiatives.
What It Takes to Join
- Bachelors degree in Business, Marketing, Merchandising, or a related field, or equivalent experience.
- 3-5+ years of experience in ecommerce, marketplace operations, digital merchandising, social commerce, or a related field.
- Experience managing marketplace platforms such as TikTok Shop, Amazon, Walmart Marketplace, or similar.
- Strong understanding of ecommerce merchandising, product catalogs, pricing, promotions, and marketplace operations.
- Experience with Feedonomics or similar feed management tools preferred.
- Strong analytical skills with the ability to translate data into actionable recommendations.
- Advanced proficiency in Excel or Google Sheets; experience with reporting and analytics tools is a plus.
- Excellent organizational and project management skills with the ability to manage multiple priorities.
- Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
- Experience with Salesforce Commerce Cloud is a plus.
- Flexibility to support peak business periods, including holiday seasons.
Numbers & Facts
| Location | Anaheim, CA |
| Industry | Business Services - Other |
| Year Founded | 1980 |
| Website | http://www.pacsun.com/ |
About Company
Back in 1980, Tom Moore opened the doors to a small surf shop in Newport Beach, CA, called Pacific Sunwear. Ever since, Pacific Sunwear has been dedicated to embracing the energy and ambition of our youth, capturing the essence of the ever-evolving California culture, generation after generation.
Today, over 30 years later, we’re still calling Southern California our home, with our offices located in the sun-drenched heart of Orange County. To this day we’ve remained true to the culture that surrounds us while growing ourselves into a multi-dimensional brand with over 640 stores that cater to all aspects of the California lifestyle. Our unique in-store experience is unrivaled in the industry, creating an environment that encourages individual expression by offering the best selection of merchandise from the most recognizable brands in the business, both heritage and emerging.
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