eCommerce Operations and Merchandising Specialist

Embark on an extraordinary journey with us at Innovative Skincare, home of the renowned iS CLINICAL cosmeceutical brand. We are not just about creating groundbreaking skincare products; we are about creating chemistry that extends beyond the lab - a dynamic synergy between our products and our people.

At Innovative Skincare, we believe in a unique formula: the perfect blend of professional expertise and cultural harmony. This philosophy fuels our brand's continuous growth and empowers each member of our team. We are more than a company; we are a community bound by passion, dedication, and a deep love for what we do, crafting an atmosphere that is as vibrant and energizing as our products.

Who we are: Discover a world where skincare innovation meets scientific excellence at Innovative Skincare, a globally acclaimed leader in high-performance cosmeceuticals. Our journey is rooted in the relentless pursuit of creating skincare products that are not only effective but transformative. At the heart of our brand is the iS CLINICAL line, renowned for its fusion of nature's finest ingredients with cutting-edge science. We are driven by a deep understanding of skin biology and a passion for unlocking the secrets of skin health and rejuvenation.

Our ethos is built on the pillars of innovation, integrity, and excellence. Our team members at Innovative Skincare are part of a company that is shaping the future of skincare, where your work contributes to the well-being and confidence of people globally. Join us and be a part of this exciting alchemy where your talent meets our vision, creating a world of pure chemistry!

About the role:

As iS Clinical's ecommerce business grows across DTC, professional/B2B, and third-party channels, digital execution needs are becoming more complex. Digital commerce is a core extension of our brand - connecting customers and professional partners with innovative, clinically validated skincare.

The eCommerce Operations & Merchandising Specialist provides dedicated execution support across iS Clinical's ecommerce ecosystem, including isclinical.com DTC, B2B/professional ecommerce, and select third-party retail partners. This role owns day-to-day execution of site merchandising, product launches, promotions, platform updates, and partner requirements - ensuring work is delivered accurately, efficiently, and consistently.

By owning this execution, the role helps the ecommerce team scale, improves speed and accuracy, and maintains the elevated digital experience iS Clinical is known for.

The ideal candidate is highly organized, detail-oriented, and analytical, with a passion for ecommerce and customer experience. They thrive in fast-paced environments, manage multiple workstreams effectively, and take pride in delivering polished, elevated digital experiences.

The role is on-site (hybrid 2-3 times per week) at our Burbank, CA location.

Key Responsibilities:

Site Merchandising & Ecommerce Operations

• Execute homepage, collection, category, landing page, and PDP merchandising updates across DTC and B2B/professional ecommerce platforms
• Execute onsite merchandising updates aligned with campaign calendars, product priorities, launches, inventory availability, and seasonal initiatives
• Support promotional setup and execution, including product launches, promotional codes, gifts with purchase, and seasonal campaigns
• Maintain ecommerce merchandising calendars, launch checklists, and implementation timelines
• Conduct ongoing site QA to ensure accuracy across pricing, promotions, inventory visibility, product information, creative, links, and overall customer experience
• Execute updates to onsite search, navigation, sorting, filtering, cross-sell, upsell, and product recommendation experiences
• Support product setup and ecommerce readiness for new launches, assortment changes, packaging transitions, and discontinuations
• Coordinate creative, copy, imagery, and content updates across ecommerce platforms
• Support CRO, personalization, and UX enhancement initiatives through implementation, testing, and QA

Ecommerce Platform & Operational Support

• Create, maintain, and track implementation tickets with internal teams and external development partners
• Coordinate ecommerce deliverables across Marketing, Creative, IT, Operations, Logistics, and Customer Service
• Monitor site functionality and escalate operational or customer experience issues as needed
• Maintain pricing and promotional accuracy across ecommerce platforms.
• Support ecommerce workflow documentation, standard operating procedures, process improvements, and operational efficiencies
• Support ecommerce platform enhancements, integrations, and new functionality.
• Support the migration of B2B/professional ecommerce experiences to Shopify, including product setup, content migration, merchandising, QA, testing, and launch readiness

B2B / Professional Ecommerce

• Execute merchandising and content updates across professional/B2B ecommerce experiences
• Maintain accurate product information, pricing, imagery, content, and merchandising across B2B platforms
• Coordinate B2B ecommerce requirements with Marketing, Sales, Operations, IT, and other cross-functional teams
• Support product launches, promotional initiatives, and ecommerce updates for professional audiences
• Conduct ongoing QA and maintenance across B2B ecommerce experiences

Third-Party Ecommerce Support

• Support select third-party ecommerce retail partners with merchandising assets, product information, promotional materials, and content updates
• Coordinate product imagery, copy, creative assets, and merchandising materials required by ecommerce partners
• Support PDP setup, enrichment, and optimization to ensure accurate, consistent, and elevated presentation of iS Clinical products
• Assist with launch coordination, seasonal initiatives, retailer activations, gifts with purchase, and promotional execution
• Coordinate sample forecasting and promotional support for approved ecommerce activations
• Track partner-specific ecommerce requirements, asset requests, and deadlines.
• Monitor third-party ecommerce partners for product content, merchandising, and MAP pricing accuracy and escalate discrepancies as needed
• Help maintain consistency of product information and digital merchandising materials across authorized ecommerce partners

Reporting & Performance Insights

• Maintain recurring ecommerce reporting and dashboards
• Monitor core ecommerce KPIs including traffic, conversion rate, AOV, revenue, product performance, onsite search behavior, and customer engagement
• Support reporting and performance analysis across DTC and B2B/professional ecommerce, as well as operational reporting needs for select third-party ecommerce partners
• Compile results from product launches, promotions, merchandising updates, and site enhancements
• Support reporting related to merchandising performance, promotional effectiveness, product performance, and customer engagement
• Identify merchandising, operational, and customer experience issues or opportunities and escalate findings to ecommerce leadership

Required Skills/Experience:

• 2-4 years of ecommerce experience focused on merchandising, operations, digital commerce, or related experience
• Experience within premium beauty, skincare, luxury, wellness, or consumer health preferred
• Experience supporting DTC, B2B/professional, and/or third-party ecommerce environments preferred
• Hands-on experience with Shopify Plus, Salesforce Commerce Cloud, Magento, or similar ecommerce platforms
• Experience with ecommerce merchandising, product setup, promotional execution, PDP updates, and site QA
• Familiarity with onsite search, merchandising, personalization, or product recommendation platforms such as Nosto preferred
• Working knowledge of GA4 and ecommerce analytics; familiarity with Looker Studio or Power BI is a plus
• Strong Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis
• Exceptional attention to detail and strong site QA capabilities.
• Excellent organizational, analytical, and problem-solving skills
• Ability to manage multiple projects, platforms, and deadlines in a fast-paced environment
• Collaborative mindset with strong written and verbal communication skills.
• Self-starter with a proactive and solutions-oriented approach

Notices

Equal Employment Opportunity

Innovative Skincare is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We recruit, hire, train, promote, compensate, and provide all other terms and conditions of employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision-making, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Hiring

In accordance with the California Fair Chance Act and all applicable local ordinances, qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable law. A criminal history will not automatically disqualify an applicant from employment.

Pay Transparency

The anticipated base hourly range for this position is $30.00 to $35.00 per hour and is eligible for overtime. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, education, skills, qualifications, internal equity, and business needs. This position may also be eligible for discretionary bonuses or other forms of compensation, where applicable.

Benefits

Eligible employees are offered a comprehensive benefits package, which may include medical, dental, vision, life insurance, paid time off, paid holidays, and participation in the Company's 401(k) retirement savings plan, subject to the terms and eligibility requirements of each benefit program.