eCommerce Solutions Consultant

Axelon Services Corporation

Glenview, IL(remote)

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JOB DETAILS

SALARY

$20–$30 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Business Process Management, Communication Skills, Consulting, Customer Support/Service, Detail Oriented, Help Desk, Help Desk Software, Identify Issues, Interpersonal Skills, Leadership, Multitasking, Needs Assessment, Onboarding, Problem Solving Skills, Process Development, Product Demonstration, Project/Program Management, Social Media, Software Administration, Team Player, Technical Support, Track Customer Issues, Training/Teaching, eCommerce

LOCATION

Glenview, IL

POSTED

30+ days ago

Job Title: eCommerce Solutions Consultant Fully Remote Duration: 6+ Month Contract Pay: 20 - 30/hr, W 2 Responsibilities: Support a selected group of digital tools and solutions, managing implementation, business process modifications, project management, training, and communications across the organization and targeted user base. Lead demonstrations of solutions and provide training for users on digital technology, including updating training documents and serving as an escalation point for troubleshooting uncommon issues and user onboarding. Track open issues to ensure quick response and action from support teams. Identify customer needs and assist customers in using specific features. Monitor customer complaints on social media and provide assistance as needed. Update internal databases with information about technical issues and useful discussions with customers. Assist in identifying potential process bottlenecks and work with management to resolve issues. Follow up with customers to ensure their technical issues are resolved. Respond to customer queries promptly and accurately via phone, email, or chat. Perform incidental project management, including planning, research, analysis, and implementation of deliverables and action items. Maintain a positive attitude and calmly respond to customer complaints. Requirements: Experience as a Help Desk/Customer Care Specialist or similar Customer Support role. Familiarity with the eCommerce industry is a plus. Experience using help desk software and remote support tools. Excellent communication and problem-solving skills. Multi-tasking abilities and detail-oriented. Self-starter with the ability to quickly diagnose and resolve technical issues. Exceptional teamwork and leadership skills to assist other technical support workers. Ability to learn new technologies and implement them effectively. Personable, attentive, and strong interpersonal skills. Preferred Skills: Responding to customer queries promptly and accurately via phone, email, or chat.

About the Company

Axelon Services Corporation

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