ED Admitting Registrar | 1.0FTE 1p-1130p Wed-Sat

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: ED Admitting Registrar

JOB OVERVIEW: Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money.

DEPARTMENT: Emergency Department

WORK HOURS: Variable hours as posted

REPORTS TO: Department Manager

PREREQUISITES:

High School Graduate or equivalent (G.E.D.).

Demonstrated basic skills in keyboarding (45 wpm)

Previous work experience in customer service and general clerical/office procedures

Preferred experience in a hospital, medical office/clinic, or insurance company

QUALIFICATIONS:

Excellent customer service skills

Demonstrated knowledge of medical terminology and abbreviations

Demonstrates effective verbal, listening and interpersonal skills with a diverse population.

Demonstrates ability to carry out assignments independently and exercise good independent judgment.

Demonstrates excellent organizational and time management skills.

Able to maintain a professional demeanor in stressful situations.

Able to learn and work with multiple software/hardware products.

Demonstrates reliable attendance and job performance

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally.

PERFORMANCE RESPONSIBILITIES:

Generic Job Functions: See Generic Job Description for Administrative Partner.

Essential Responsibilities and Competencies:

Adheres to Valley Medical Center''s Patient Identification guidelines

Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate.

Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately.

Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information.

Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative.

Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics.

Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy.

Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid.

Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements

Refers to financial advocates accounts that are unable to be financially cleared

Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate.

Assists patients