eDiscovery Support

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: eDiscovery Support

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: IT Internal Marketing

Posting Number: 17401

Closing Date: 06/16/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,098.66 - $7,083.33

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations: Austin

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix

Brief Job Description:

Reporting to the Director of Digital Information Services, this eDiscovery position collaborates with Legal, Program, and IT teams across Texas Health and Human Services (HHS) agencies. As a member of the IT Operational Support group, the role manages security operations, addresses vulnerabilities, and oversees system lifecycle tasks such as server upkeep and decommissioning. Responsibilities include tracking risks and vulnerabilities through Archer GRC, handling IT service requests, and performing forensic data collection from digital devices. The position also supports processes and technologies involved in locating, gathering, preserving, analyzing, reviewing, and producing electronically stored information (ESI) for legal, investigative, regulatory, and open records needs. Additional duties encompass advanced computer systems analysis, defining user requirements and procedures, and enhancing or automating systems. The position requires technical expertise, complex system analysis, strategic thinking, and effective collaboration. Work is performed with minimal supervision.

Essential Job Functions (EJFs):

• Coordinate with Security and vendors using Archer management to review scan results, plan remediation, and manage risk acceptance. Developing and maintaining detail documentation for security controls, including implementation statement and providing supporting evidence for compliance. Write and validate System Security plans, support audits and continuous monitoring activities. (25%)
• Manage information and documentation for all Digital Information Services applications, providing support for architectural reviews, authority to operate, licensing, and system support tickets as necessary. (15%)
• Handle security incidents by managing tickets in BMC Helix or Remedy, investigating, prioritizing, and documenting findings. Handle the eDiscovery ticket queue by updating and responding to tickets within a limited timeframe. (10%)
• Manage information and documentation for all Digital Information Services applications, providing support for architectural reviews, authority to operate, licensing, and system support tickets as necessary. (15%)
• Support Open Records Requests by running searches and exporting results as directed by Legal. (10%)
• Collect, process, and analyze litigation data, preserve digital evidence per protocol, maintain chain-of-custody, and provide forensic reports. (10%)
• Submit Change Advisory Board (CAB) requests for platform maintenance and vendor support tickets. (10%)
• Other duties as assigned. (5%)
• After-hours work may be required to meet schedule demands.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Knowledge in Archer GRC platform or other similar platforms and vulnerability management workflow.
• Knowledge of IT service management platforms (e.g., BMC Helix, Remedy)
• Knowledge of FedRAMP and TXRAMP application Requirements.
• Knowledge of Cloud based and on-premises operation and applications.
• Knowledge of eDiscovery systems like Clearwell, Relativity, or similar solutions.
• Knowledge of Software as a Service (SaaS)
• Knowledge of Windows Operating Systems

Skill in:

• Skilled in server administration, patch management, and lifecycle operations.
• Skilled working with Vendors and 3rd party support.
• Skilled in PowerShell scripting, Regedit, system configuration, and server maintenance.
• Skilled in Boolean searches.
• Skilled at researching, analyzing, and compiling data for presentations.
• Strong problem-solving abilities.
• Skilled in preparing and leading group training sessions.
• Skilled in organizing workloads and setting priorities to complete multiple assigned tasks by deadlines.
• Skilled with software applications, such as MS Word, Excel, PowerPoint and/or 0365.
• Skilled in using computers and applicable software for reporting and analysis.

Ability to:

• Ability to communicate effectively, prepare reports, and coordinate with diverse stakeholders.
• Ability to work under rigorous deadlines and high-pressure situations.
• Ability to plan and coordinate complex work across multiple functions and agencies.
• Ability to communicate effectively orally and in writing with all levels of staff.
• Ability to work independently and exercise sound judgment.

Registrations, Licensure Requirements or Certifications:

Preferred relevant certifications: ITIL Foundation Certification, Microsoft Certified Windows Server Administration or equivalent, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Project Management.

Initial Screening Criteria:

A bachelors degree from an accredited four-year college or university, with major coursework in computer science, management information systems, or a closely related discipline, is generally preferred. Education and experience may be substituted on a year-for-year basis. • A minimum of four years of professional experience as a network/computer analyst. • Over four years of experience in technology development and deployment.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.