Editorial & Content Communications Associate (II)

Job ID: 26-30908

Pay Rate: $50/hr - $64/hr on W2

Duration: 6 months till Feb 2027

Work Location: New York - Hybrid (Tues-Thurs in the office. Monday & Friday remote)

Role Overview:

The Content & Media Operations team is a cross-functional internal content production team that produces internal and external Help Center articles and visuals embedded in various platforms. This content resolves user issues and explains complex topics. You will oversee written Help Center articles from concept development to final delivery. You will write drafts, drive milestone completion, manage timelines, and communicate across multiple stakeholders to ensure high-quality projects are delivered on time.

Overall Responsibilities:

• Write, create, deliver, and manage written educational content.
• Support identification of appropriate presentation format, style, and design and ensure content accuracy.

Top Daily Responsibilities:

• Write support and educational Help Center articles for products.
• Manage the full lifecycle of written content projects.
• Develop and manage project timelines, and resource allocation, ensuring adherence to deadlines and financial constraints.
• Collaborate closely with internal teams and external partners to define project scope, objectives, and deliverables.
• Ensure all written content meets quality standards, brand guidelines, and legal requirements.

Minimum role qualifications requirement:

• 4 years of experience in journalism, public relations, internal or executive communications, or a related field.

Additional skills include:

• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational and problem-solving skills with a keen attention to detail.
• Proficiency in project management software and tools.