Background Investigation, Banking Services, Call Centers, Call Volume, Customer Relations, Customer Service Systems, Data Quality, Documentation, Finance, High School Diploma, Insurance, Mathematics, Multitasking, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Spanish Language, Tax Regulations, Work From Home
- Handle high-volume inbound calls for the Arizona Department of Revenue, providing Tier 1 support for Individual and Business tax compliance and general information.
- Simultaneously update and maintain taxpayer account information across multiple systems while communicating with customers.
- Educate taxpayers on current tax policies and guide them to appropriate online resources.
- Process payment arrangements and ensure thorough documentation of all actions taken on accounts.
- Collaborate with team members by participating in team engagement activities and consistently meeting performance expectations.
- Demonstrate strong soft skills, including multitasking, effective verbal and written communication, and creative problem-solving abilities.
- Maintain data accuracy and uphold a service-oriented, ethical approach in all customer interactions.
- Meet mandatory job requirements:
- At least one year in each of the last two positions within a fast-paced, national call center (finance, banking, insurance, or telecom).
- Must reside within one hour of Phoenix or Tucson, AZ and have a high school diploma or equivalent (Associate's or higher preferred).
- Proficiency in basic math.
- Adhere to remote work protocols: Attend in-person orientation in Phoenix, personally transport equipment, and ensure hardwired internet access.
- Comply with background checks including state/federal criminal, fingerprinting, and Arizona tax filing history.
- Preferred skill: Spanish-speaking candidates are highly desired.E
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