Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours: 32.00
Shift: Shift 1
Shift Details: Weekdays 1000-1830. No weekends. 2 holidays per year.
Job Summary:
Participates in the needs assessment, design, implementation and evaluation of orientation, staff development and continuing education relevant to Access Services Representative staff. Assesses competency of staff and implements relevant training on an as needed basis. Implements ongoing education to ensure excellence in patient care and customer service. Identifies process improvements, maintains quality and process improvement practices and conducts audits. Other duties as assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding/ educational activities.
EXPERIENCE DESCRIPTION:
A minimum of 2 years of hospital operator or answering service representative experience is required. Previous lead or coordinator experience is preferred. Professional knowledge of educational theories and principles for adult learning preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required. Associates degree or higher in education, health sciences, or a related field is preferred.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.