Education Program Specialist - iCELS (2026-52113)

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life's work is more than a career. It's an expression of your passion, intellect, skill, and drive. UMass Chan"s commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

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Education Program Specialist - iCELS

Job Number: 2026-52113

Category: Administrative Professional

Location: Worcester, MA

Shift: Day

Exempt/Non-Exempt: Exempt

Business Unit: UMass Chan Medical School

Department: Educational Affairs

Job Type: Full-Time

Union Code: Non Union Position - Non Unit Professional (W60)

Num. Openings: 1

Post Date: Oct. 1, 2026

Work Location: Hybrid

Salary Minimum: USD $45,000.00/Yr.

Salary Maximum: USD $57,000.00/Yr.

Under the direction of the Administrator/Director, or designee, the Educational Program Specialist is responsible for coordinating curriculum scheduling, collaborating with instructors to design, implement, and assess multi-modal medical education. The Education Program Specialist serves as a front-line customer service interface to UMMS faculty, learners and external clients/collaborators. They are responsible for producing technical and teaching/training documentation, administering teaching/training environments and providing multimedia support and production in designated learning facilities.

Responsibilities

• Build and sustain strong relationships between internal/external educational collaborators.
• Serve as liaison between course directors, other education-related departments/groups and learners.
• Demonstrate optimized bi-directional communication with UMMS collaborative departments and/or external customers to produce desired session and data outcomes.
• Triage complex requests and inquiries from faculty, learners, staff and clients to ensure that operations are optimized. Resolve minor issues with constituents as needed.
• Manage details of educational programming, including staff assignments, faculty facilitator assignments, space, and equipment reservations to meet educational requirements and learning objectives of multifaceted, multimodal events.
• Work with faculty/educational collaborators in producing detailed course schedules and coordinating multiple daily course events.
• Assist faculty in the design and development of technology-enhanced educational sessions /materials.
• Translate, convert and disseminate learning materials into requirements for varied educational resources, equipment needs and material setup for onsite/offsite session to meet educational objectives.
• Manage real-time education program delivery to meet all scheduled and expected objectives.
• Participate in discussion and development of quality improvement initiatives to optimize workflows.
• Interact with educational team to support all required academic/administrative needs.
• Maintain confidentiality of oral communication and written records.
• Coordinate curriculum scheduling.
• Collaborate with instructors to design, implement, and assess multi-modal medical education.
• Collaborate to create program schedules and assign appropriate SPs and resources.
• Create and disseminate session materials to support learners and the iCELS team.
• Compile metrics on learning event impact.
• Update required resource tools to support scheduling tasks.
• Manage customer relationships with clients.
• Work with staff accountant on construction of estimates and invoices for events.
• Collaborate to schedule standardized patients to participate in scheduled cases by analyzing phenotype and learning requirements and program objectives.
• Update CAAP database and WIW scheduling software.
• Perform other duties as required.

REQUIRED:

• Bachelors degree in a related field or equivalent experience
• 1 year experience
• Demonstrated ability to make independent and autonomous decisions
• Attention to detail
• Effective oral and written communication skills
• Proficiency in Microsoft Office Products
• Ability to prioritize and problem solve
• Ability to travel to offsite locations
• Ability to meet deadlines

PREFERRED:

• Previous experience in an academic healthcare setting
• Preferred experience in medical education

Posting Disclaimer:

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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