Education Support Analyst

• Serve as the main point of contact for K-12 clients using Infinite Campus student information system.
• Provide first-level support via phone and web portal, resolving or escalating issues as needed.
• Document and track all client incidents and service requests.
• Triage, prioritize, and manage multiple issues in a fast-paced environment.
• Keep clients informed on progress and ensure superior customer satisfaction.
• Maintain strong knowledge of current and new product features.
  
  

• BA/BS degree or equivalent work experience.
• Previous customer support or service center experience.
• Familiarity with K-12 education systems; experience with Infinite Campus a strong plus.
• Comfortable using web-based tools, CRM systems, and PC applications.
• Strong communication skills, attention to detail, and ability to collaborate with a variety of personalities.
• HDI Support Certification is a plus.
• Able to demonstrate a professional attitude while providing outstanding, industry leading customer service.
• Dependable, representing a positive work ethic.
• Excellent written and verbal communication.
• Attention to detail; demonstrating consistent follow through with set processes and documented procedures.
• Able to work in a fast-paced environment with frequent software releases.
• Positive attitude.
• Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail.
• Collaborate; able to work with or deal with a variety of personalities while working towards a common goal.

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.