Education Technical Specialist

GENERAL SUMMARY:

Responsible for supporting functions of the LMS including user set-up, security, system trouble, building and assignment of courses and producing reports. Supports multimedia functions within the Education Department.

PRINCIPAL JOB FUNCTIONS:

• *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

• *Troubleshoots and resolves Learning Management System (LMS) help desk tickets; escalates concerns with system functionality as needed.

• *Builds and manages new user accounts for contract positions, students, faculty and external vendors including set up, transfer, terminations, permissions and security. Communicates login details, mandatory training requirements and timelines.

• *Builds and assigns all types of learning (online, instructor led, social, etc.) in the Learning Management System.

• *Maintains training records (e.g., assignment groups, rosters and associated billing processes).

• *Responsible for creating reports for regulatory requirements and others as required; ensures data integrity of reports.

• *Manages orientation and new hire training enrollment processes, including assignment of eLearning.

• *Manages the annual scheduling of all internal training courses in the Learning Management System.

• Acts as a point of contact for leaders, participants and vendors for course enrollment and logistics.

• Manages the LMS course catalog.

• Promotes learning events through a variety of media, maximizing and increasing the use of Learning Management System.

• Builds and manages clinical competencies and certifications in LMS.

• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

• Participates in meetings, committees and department projects as assigned.

(Essential Job functions are marked with an asterisk "*." Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Bachelor's Degree preferred. Minimum two (2) years of experience working with Learning Management Systems or related software required. Minimum two (2) years of experience as a Training Administrator, HR Assistant or similar role required.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects.