Educational Advisor & Success Coach

Educational Advisor & Success Coach

Salary

$42,670.00 - $46,033.00 Annually

Location

Quad Cities Campus - Moline, IL

Job Type

Full-Time Staff

Job Number

22-00560

Department

Advising

Opening Date

06/02/2026

Closing Date

Continuous

Work Hours

8:00 am - 5:00 pm, some evenings and weekends

Application materials required

Cover Letter, Resume/CV, Transcripts

• Description
• Benefits
• Questions

General Information & Responsibilities

The Educational Advisor and Success Coach is responsible for providing holistic, proactive educational advisement and support services to a caseload of students (100% online, on-campus and hybrid) relative to their educational and career planning needs; monitors student academic success, provides tools aimed at retaining students, and provides accurate information to students while successfully utilizing various software tools for advisement and retention.

Description of Duties

Educational Advisor

• Provides extensive and proactive academic advising relative to educational goals with a caseload of students utilizing both individual and group formats via in-person and virtual delivery systems.
• Advises students about content and structure of postsecondary programs including graduation and/or transfer requirements for a particular program of study and assists with course selection.
• Stays abreast of changing institutional information including but not limited to: required coursework, admissions requirements, new programs, course changes, deadlines, costs, updates and transfer resources.
• Assesses student educational needs and develops an educational plan to support progress and goal completion using degree audit software.
• Interprets multiple measures such as test results, high school or prior college coursework, determines student readiness for college level coursework, explains developmental course sequencing and outlines appropriate coursework.
• Educates students about course planning and registration processes as well as BHC policies and procedures.
• Documents student meetings including face-to-face (in-person and virtual), phone calls, emails and texts in accordance with College policy and adheres to FERPA privacy and confidentiality policies.

Success Coach

• Promotes student development, learning, advocacy, and success; and serves as a point person for connecting to campus or community resources.
• Provides holistic student support services to help students address challenges inside and outside of school, such as developing successful study habits, communicating and working with faculty, attaining work experience, and referrals to internal and external resources.
• Inspires, motivates and challenges students.
• Works collaboratively with faculty to retain students; coaches students on academic behavior modification and documents outcomes using designated early alert software.
• Provides retention interventions (e.g. communications of support, welcome calls, and referrals for tutoring, etc.).

DESCRIPTION OF OTHER DUTIES:

• Provides recommendations to the Director of Academic Advising for continuous improvement to all services for educational advising and success coaching purposes.
• Tests, makes recommendations for improvement and successfully utilizes software including, but not limited to: electronic degree audit, educational planning, student information system, scheduling and communication tools.
• Manages myAdvising course utilizing learning management software system for advisees.
• Provides appropriate follow-up with students as necessary.
• Establishes and maintains effective teamwork relationships with Educational Advisors and co-workers in the Advisement Services Department.
• Acts as liaison for academic and student services departments, attends in-services and effectively communicates pertinent information to all advisors.
• Assists with special projects and events that promote student success, retention, advisor quality and training.
• Assists in development of reports and required documents.
• Serves as a Campus Security Authority.
• Performs other job-related duties as assigned.

OVERALL ACOUNTABILITIES:

• Demonstrates BHC core values.
• Accuracy of work.
• Efficiency of work.
• Ability to work cooperatively with co-workers.
• Ability to communicate, both written and verbal, in pleasant manner with employees, student, vendors, and general public.

PRINCIPAL WORKING RELATIONSHIPS:

• Works directly with the Director of Academic Advisement.
• Works directly and cooperatively with Educational Advisors, Student Services staff and Faculty.
• Works cooperatively with Deans, faculty and all other staff.
• Works cooperatively with students as well as other educational institutions and community resources.

Education & Experience

EDUCATION AND EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Bachelor's degree required. Master's degree preferred.
• A minimum of two years computer experience which includes using Microsoft Office required.
• A minimum of six months experience working with diverse populations required.
• Flexible availability which includes evenings and/or Saturday hours is required.
• Previous experience working with advising delivery systems preferred.
• Previous experience in handling confidential information provided by the student and/or college based on Family Educational Rights and Privacy Act (FERPA) preferred.
• Ability to compose letters and communications using standard written English preferred.
• Experience in promoting student development/customer service in an educational and/or service environment preferred.

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by the employee to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.)

Standing: 20% Sitting: 70% Bending: 5% Reaching: 5%

Lifting: occasionally

Lifting weight: 40 lbs.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

While you contribute your talent and enthusiasm to BHC, as an eligible employee you will have access to outstanding health benefits, ample time off, a pension plan, educational opportunities, and much more. In this section, you will find an overview of our comprehensive and generous benefit programs. Be sure to check out the Compensation section as well.

Core Benefits

Medical

Prescription Drug Plan

Mail Order Pharmacy

Dental

Vision

Basic Life Insurance

Tuition Waiver

Employee Assistance Program

Long-Term Disability

Flexible Spending Account (FSA)/Dependent Care Account (DCA)

Paid Holidays

Sick Leave

Vacation

Personal Days

Retirement Pension Plans

State University Retirement System of Illinois (SURS): Employees working in a regular and continuous position or one in which services are expected to be rendered on a continuous basis for at least four months or one academic term, whichever is less, may be eligible to enroll in SURS. To learn more about SURS, visit www.SURS.org.

Optional 403b Tax-Deferred Investment Program: Employees may set up a 403b plan through Empower Retirement.

01

Do you have a Bachelors degree?

• Yes
• No

02

Do you have at least two years of computer experience including using Microsoft Office?

• Yes
• No

03

Are you available to work evenings and/or Saturdays as needed?

• Yes
• No

Required Question

Employer Black Hawk College

Address 6600 34th Ave

Moline, Illinois, 61265

Phone 309-796-5222

309-796-5224

Website http://www.bhc.edu