Customer Success & Inside Sales Manager

Blue Signal Search

Minneapolis, MN

JOB DETAILS
SKILLS
Aerospace and Defense, Best Practices, Budgeting, Cadence, Coaching, Continuous Improvement, Cross-Functional, Customer Relations, Customer Support/Service, Distribution Services, ERP (Enterprise Resource Planning), Field Sales, Heavy Equipment/Vehicles, High School Diploma, Inside Sales, Kanban, Leadership, Mentoring, Metrics, Microsoft Excel, Microsoft PowerPoint, OEM (Original Equipment Manufacturer), Order Processing, Performance Metrics, Process Improvement, Reporting Dashboards, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales Management, Sales Strategy, Scalable System Development, Supply Chain Operations, Surface Modeling, Team Lead/Manager, Team Player, Time Management
LOCATION
Minneapolis, MN
POSTED
3 days ago
Customer Success & Inside Sales Manager

Our client is a market-leading manufacturer and distributor of mission-critical fastening solutions serving OEMs across aerospace, defense, heavy equipment, and industrial markets. To keep pace with double-digit growth, they are searching for a high-energy leader who can elevate the customer journey from first quote through recurring delivery. In this newly created role you will own the inside-sales / customer-management function, coach a tight-knit team, and drive process excellence that fuels margin expansion and unbeatable service levels. If you know the fastener world inside-out and thrive on building scalable teams, this is your chance to put your stamp on a business that is investing heavily in its people, technology, and future.

Why Join?
  • Competitive base salary plus up to 12% annual bonus.
  • Comprehensive health, dental, vision, and 401(k).
  • Professional development budget and clear advancement path as the business scales.
  • Modern production & distribution facilities, supportive leadership, and the autonomy to innovate.
What You'll Do
  • Champion customer success – set the vision, KPIs, and daily cadence that keep on-time delivery, fill rate, and margin goals on track.
  • Lead a customer-focused team (3–5 direct reports) – hire, mentor, and inspire inside-sales and service reps to exceed individual and group targets.
  • Own demand-to-delivery processes – streamline order entry, quoting, VMI/Kanban replenishment, and aftermarket support in partnership with Supply Chain and Operations.
  • Collaborate with outside sales on strategic quotes, business reviews, and new program launches to capture profitable growth.
  • Drive continuous improvement – leverage ERP dashboards (SAP or P21) and advanced Excel models to surface insights, eliminate waste, and scale best practices.
  • Act as the voice of the customer – rapidly resolve escalations, coordinate cross-functional resources, and ensure every interaction reinforces a "make-it-easy-to-buy" experience.
  • Report to executive leadership with clear metrics, budget updates, and project roadmaps that align the inside-sales engine with company objectives.
Required Qualifications
  • 3–5+ years leading customer service or inside-sales teams within fastener, industrial hardware, or related component manufacturing/distribution environments.
  • Proven success managing VMI/Kanban, supply-chain, or fulfillment programs for OEM customers.
  • Proficiency with ERP systems (ideally SAP or Epicor/P21) plus strong Excel & PowerPoint skills.
  • Bachelor's degree preferred (high-school diploma or GED required).
  • Data-driven decision maker able to translate dashboards into action, coach for performance, and foster a collaborative, high-accountability culture.

About the Company

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Blue Signal Search