Training & Field Support Specialist (Active TS clearance)

Company Overview:

 

Work Where it Matters

 

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

 

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

 

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

 

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

 

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Description:

Suvi is seeking a qualified Training and Field Support Specialist to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

 

To join our team of outstanding professionals, apply today!

Responsibilities:

• Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offer frontline field support, encompassing ad hoc training, troubleshooting, and critical incident assistance.
• Liaison with developers to enhance tool capabilities.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications:

• Active Top Secret security clearance with SCI eligibility.
• Must be comfortable and available for 25% travel.
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Knowledge and experience in Human Language Technologies (HLT) such as Computer Assisted Translation (CAT) tools, Machine Translation (MT), Optical Character Recognition (OCR), Terminology Management (TMM), Automatic Speech Recognition (ASR, and other HLT tools and processes.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).

Benefits Information: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range: $105,000 - $115,000 Job ID: 2026-24047 Work Type: On-Site