EEO Case Manager

Major/Essential Functions

• Perform administrative work that supports the Office of Equal Opportunity by assisting with and monitoring the processing of cases in a timely manner and in compliance with institutional policies and applicable laws relating to equal opportunity, non-discrimination, Title VI, Title VII, and Title IX.
• Assist and support the investigative team by providing initial outreach after a report is received. Conduct confidential intake interviews to gather initial information from constituents with complaints and to determine the appropriate level of intervention/response and applicable operating policies and procedures. Work closely with investigators by scheduling meetings with parties and witnesses, gathering evidence, and following up with any response actions.
• Facilitate organization and maintenance of case files including updating case records and assignments, managing online reporting sources, maintaining the document retention system and/or case management system, and communicating regularly with the Title VI Coordinators for each component institution concerning the status and disposition of Title VI cases.
• Analyze and compile data in order to prepare required compliance reports and to respond to other records requests.
• Draft documents, letters, memos, research issues, and prepare supporting documentation for investigations.
• Ability to learn, understand, and apply the office's specific complaint procedures and compliance areas such as Title VI, Title VII, and Title IX. Participate in annual training and development as required by state and federal law.
• Communicate effectively, orally and in writing with co-workers and constituents, and maintain confidentiality regarding all communications.
• Assist with other duties as assigned.