EEOC - Mid-Level AV/VTC Technician

cFocus Software seeks a Mid-Level AV/VTC Technician to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.Qualifications:

• Minimum of six years of professional experience providing AV/VTC support in an enterprise environment similar in size and complexity to the EEOC.
• Hands-on experience operating and supporting enterprise video conferencing and collaboration platforms, including Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence.
• Working knowledge of VTC endpoints, codecs, DSPs, control systems, cameras, microphones, audio mixers, presentation switchers, streaming and recording systems, projection systems, LED displays, digital signage, and public-address systems.
• Demonstrated ability to troubleshoot AV, video, audio, hardware, software, network-connectivity, and interoperability issues and recognize when escalation is required.
• Experience supporting live, virtual, and hybrid events, including executive meetings, hearings, town halls, webinars, training events, webcasts, or conferences.
• Experience performing routine preventive maintenance, firmware and software updates, system monitoring, documentation, ticket management, and equipment inventory support.
• Strong customer-service and communication skills and the ability to work effectively with executives, presenters, end users, technical teams, vendors, and geographically dispersed stakeholders.
• Professional command of the English language and the ability to create clear ticket, maintenance, and operational documentation.
• Ability to work full-time on-site at EEOC Headquarters and provide approved travel, after-hours, weekend, or on-call support when operational requirements demand it.
• Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Duties:

• Operate, configure, maintain, and troubleshoot AV/VTC systems in conference rooms, training facilities, executive meeting spaces, and virtual or hybrid environments.
• Provide operational support for Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, webinars, breakout rooms, and other approved collaboration platforms.
• Schedule and manage virtual meetings; coordinate multi-location connections; monitor audio and video quality; and resolve routine connectivity, interoperability, and user issues.
• Support setup, rehearsal, execution, recording, streaming, and post-event activities for Commission hearings, town halls, executive meetings, training sessions, webcasts, conferences, and other official events.
• Operate cameras, microphones, public-address systems, audio mixers, video and presentation switchers, recording systems, streaming platforms, projection systems, LED displays, digital signage, and computer presentation systems.
• Configure and troubleshoot VTC endpoints, codecs, digital signal processors, control systems, displays, and related network-connected AV equipment.
• Perform live video switching, audio mixing, camera operation, recording, presentation support, and real-time quality monitoring under established production plans.
• Receive, document, track, update, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel at Headquarters and field-office locations.
• Diagnose issues involving audio quality, video transmission, conferencing platforms, network connectivity, codec performance, hardware, and system interoperability.
• Apply documented troubleshooting procedures, record corrective actions, and escalate unresolved or complex incidents through established channels within required timelines.
• Perform preventive and corrective maintenance, routine inspections, firmware and software updates, equipment testing, and approved lifecycle support activities.
• Monitor system health, availability, and performance and report recurring issues, capacity concerns, or recommended improvements to senior AV/VTC personnel.
• Maintain accurate tickets, maintenance records, system configurations, standard operating procedures, equipment inventories, licensing, and warranty information.
• Coordinate with EEOC customers, field-office coordinators, IT teams, senior AV/VTC staff, vendors, and manufacturers to resolve incidents and support repair activities.
• Provide end-user assistance, presenter orientation, and basic training on conference-room technologies, collaboration tools, and AV/VTC best practices.
• Support ITIL-aligned incident, problem, change, and service-management activities and participate in approved special projects, upgrades, equipment replacements, and new AV/VTC standards.
• Travel when approved to support Commission hearings, meetings, official events, site evaluations, maintenance, and field-office AV/VTC requirements.

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