EEOC - Sr. AV/VTC Technician

cFocus Software seeks a Sr. AV/VTC Technician to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.Qualifications:

• Minimum of ten years of professional experience providing AV/VTC support in an enterprise environment similar in size and complexity to the EEOC.
• Demonstrated experience supporting AV/VTC equipment and technologies identified in the PWS and coordinating services across 53 nationwide field offices or a comparably distributed environment.
• Advanced hands-on experience with enterprise video conferencing and collaboration platforms, including Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence.
• Advanced knowledge of VTC endpoints, codecs, DSPs, control systems, cameras, microphones, audio mixers, video and presentation switchers, streaming and recording systems, projection systems, LED displays, digital signage, and public-address systems.
• Demonstrated ability to diagnose complex AV, video, audio, hardware, software, network, and interoperability issues and perform root-cause analysis through resolution.
• Experience supporting high-visibility live, virtual, and hybrid events, including executive meetings, hearings, town halls, webinars, training events, webcasts, and conferences.
• Experience performing preventive maintenance, firmware and software upgrades, system monitoring, documentation, asset tracking, and equipment lifecycle support.
• Strong customer-service and communication skills, including the ability to support executives, presenters, end users, technical teams, vendors, and geographically dispersed stakeholders.
• Professional command of the English language and the ability to create clear technical, operational, maintenance, and ticket documentation.
• Ability to work full-time on-site at EEOC Headquarters and provide approved travel, after-hours, weekend, or on-call support when operational requirements demand it.
• Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Duties:

• Operate, configure, maintain, and troubleshoot enterprise AV/VTC systems in conference rooms, training facilities, executive meeting spaces, and virtual or hybrid environments.
• Provide senior technical support for Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, webinars, breakout rooms, and other approved unified communications platforms.
• Schedule and manage virtual meetings; coordinate connections among multiple locations; monitor audio and video quality; and resolve connectivity, interoperability, and user-support issues.
• Support the planning, setup, rehearsal, execution, recording, streaming, and post-event activities for Commission hearings, town halls, executive meetings, training sessions, webcasts, conferences, and other official events.
• Operate and support cameras, microphones, public-address systems, audio mixing consoles, video and presentation switchers, recording systems, streaming platforms, projection systems, LED displays, digital signage, and computer presentation systems.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, digital signal processors, control systems, collaboration technologies, displays, and related network-connected AV equipment.
• Perform live video switching, audio mixing, camera operations, recording, presentation support, and quality monitoring during live, virtual, and hybrid events.
• Provide technical support for video editing and post-production workflows and associated tools, including Adobe Premiere/Premiere Rush, Final Cut Pro, Wondershare Filmora, and Blackmagic video switching technologies, as applicable.
• Receive, document, track, manage, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel at Headquarters and field-office locations.
• Diagnose and resolve complex issues involving audio quality, video transmission, network connectivity, codecs, hardware failures, conferencing platforms, and system interoperability.
• Perform root-cause analysis, document findings and corrective actions, and coordinate unresolved incidents through formal escalation procedures until service is fully restored.
• Complete preventive and corrective maintenance, routine inspections, firmware and software updates, equipment upgrades, and lifecycle support activities to maintain operational readiness.
• Monitor AV/VTC system health, availability, and performance and recommend improvements or technology refreshes that enhance reliability, scalability, capacity, and user experience.
• Maintain accurate operational documentation, standard operating procedures, signal-flow and network diagrams, system configurations, maintenance records, equipment inventories, licensing, and warranty information.
• Coordinate with EEOC customers, field-office coordinators, IT teams, AV/VTC personnel, vendors, and manufacturers to resolve technical issues and support warranty or repair actions.
• Provide executive-level customer support, presenter orientation, and end-user training on conference-room technologies, collaboration tools, and AV/VTC best practices.
• Support incident, problem, change, and service-management activities using ITIL-aligned practices.
• Provide approved onsite or remote support for special projects, technology upgrades, equipment replacements, new AV/VTC standards, and ad hoc EEOC management requests.
• Travel as approved to support Commission hearings, meetings, official events, site evaluations, maintenance activities, and AV/VTC requirements outside EEOC Headquarters.

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