EES Program Manager - Decarbonization

Puget Sound Energy, Inc

Bothell, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Accounting, Alliance/Partner Management, Alliance/Partner Marketing, Alternative Energy, Analysis Skills, Best Practices, Budget Management, Budgeting, Business Case, Communication Skills, Computer Networks, Computer Skills, Conferences, Continuous Improvement, Contract Management, Contract Negotiation, Cross-Functional, Customer Relations, Customer Support/Service, Data Analysis, Detail Oriented, Electricity, Energy Efficiency, Energy Management, Finance, Forecasting, Funding, HVAC, Leadership, Market Research, Marketing Campaign, Marketing Strategy, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Operations Processes, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Program Evaluation, Program Planning, Project Management Professional (PMP), Project/Program Coordination, Project/Program Management, Pumps, Quality Control, Regulations, Regulatory Compliance, Regulatory Submissions, Relationship Management, Resolve Customer Issues, Safety Compliance, Safety Standards, Sales Management, Set Goals, Small Business, Staff Development, Strategic Planning, Supplier Relationship Management (SRM), Team Player, Technical Support, Time Management, Training/Teaching, Vendor/Supplier Evaluation, Vendor/Supplier Relations, Writing Skills

LOCATION

Bothell, WA

POSTED

30+ days ago

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill anopenEES Program Manager - Decarbonizationposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description

You will support PSE's work to build a clean energy future. PSE's Customer Energy Management group is a major contributor to this goal by empowering customers to make informed energy choices with a cohesive set of financial incentives, technical assistance and education, and participation opportunities.

You will be responsible for implementing multiple programs within PSE's Decarbonization Portfolio, which focuses on low-income single-family and multifamily customers, small businesses, and commercial and industrial clients. This position is expected to manage external partnerships that deliver electrification upgrades including heat pumps, heat pump water heaters, and prerequisite upgrades such as electrical work. Additionally, you will oversee grant program deployment, monitoring, and oversight for single-family, multifamily, and commercial customers. This position may also include management of residential rebate programs and the development of other electrification programs and efforts to scale the Portfolio.

You will also manage program integration with PSE's other customer offerings, including energy efficiency, demand response, and bill discount rate enrollment, to deliver comprehensive benefits to customers.

The Program Manager will participate in all relevant program planning exercises including (but not limited to) goal setting, budget planning, regulatory filings (plans, funding requests, and reports), presentations to PSE leadership, internal, and external parties, supporting program evaluations, and business case development. This person identifies and implements opportunities for continuous improvement to better serve our customers through innovative program design and implementation. In addition, they enable our program marketing and outreach campaigns that generate successful customer participation.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

Manages sizable customer-facing program(s) with complex scope and substantial budget.
Develops and manages all aspects of program related activities including goal and target setting, budget planning, program direction, and customer service and complaint resolution.
Monitors program progress to ensure achievement of annual targets within budget while minimizing monthly variances through accurate forecasting.
Drives program planning activities including strategic program direction and implementation as well as business case development.
Conducts market research, critically analyzes data sources, and incorporates best practices into program design.
Develop strategic concepts and consistently pursues innovation.
Manages third party vendor relationships including scope and contract management, budget negotiation, and vendor performance against key performance indicators.
Develops, manages, and fosters positive relationships with trade professionals and internal/external stakeholders.
Evaluates customer issues, proposes solutions, and manages customer expectations while providing excellent customer service.
Managing the successful implementation of marketing and outreach strategies with both internal and external stakeholders.
Works with internal teams to orchestrate consistent and cohesive operations of programs
Diligently executes detailed high profile assignments in a dynamic and fast paced environment.
Provides training and development of team members, as needed, to support program objectives.
Presents program findings and learnings at industry conferences and internal/external working groups.
Performs other duties as assigned.

Minimum Qualifications

5 years of experience in a program coordination and/or management
Demonstrated experience managing a project or portfolio of projects including scope, budget, forecasting, dependencies, schedule, and risks
Excellent communication skills including verbal, written, and presentation
Computer skills and aptitude, advanced-level knowledge of MS Word, Outlook, Excel and PowerPoint
Ability to bring together various resources to work collaboratively and identify integration opportunities
Demonstrated ability to analyze and provide solutions to complex problems
Experience coordinating and managing relationships with outside vendors
Demonstrated experience creating and implementing quality control processes
Experience with trade organizations and/or community outreach
Excellent customer service skills
Knowledgeable in accounting, finance, and/or mathematics principles
Exceptional attention to detail

Desired Qualifications

Industry & Technical Expertise:

Experience working in the utility industry; HVAC or electrification experience preferred
Industry knowledge such as demand side management, distributed energy resources, or customer utility program experience and regulatory considerations
Experience in fast-paced, evolving regulatory environments
Technical experience or industry certifications such as BPI, CEM, LEED, or PMP

Program Design & Innovation:

Knowledge of environmental justice and equity considerations in program design
Intrinsic desire to drive program innovation and take initiative
Detail-oriented and proven ability to develop creative and thoughtful solutions

Data & Communication Skills:

Experience analyzing data and effectively communicating results to drive stakeholder buy-in and strategic decisions
Ability to translate technical concepts for diverse audiences

Stakeholder & Relationship Management:

Background in public engagement or community outreach
Experience managing multi-stakeholder initiatives
Cross-functional collaboration skills
Experience with contract management and negotiation

Work Style & Collaboration:

Ability to work both independently and collaboratively as part of a team
Strong organizational and time management skills with ability to handle multiple projects simultaneously

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$94,300.00-$156,900.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

About the Company

Puget Sound Energy, Inc

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