EFP - Operations Associate

Operations Associate

Howell, MI

JOB SUMMARY

The Operations Associate supports daily business functions across customer service, shipping and receiving, purchasing, and accounting support activities. This role serves as a key liaison between customers, vendors, carriers, and internal production teams to ensure accurate order processing, timely communication, inventory management, and operational efficiency. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing both administrative and operational responsibilities in a fast-paced manufacturing environment. This position reports to the Operations Manager.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• Serve as the primary point of contact for customers via phone and email
• Process customer purchase orders accurately and in a timely manner
• Communicate order status, lead times, and shipping updates to customers
• Collaborate with production and manufacturing teams to ensure on-time delivery
• Resolve customer concerns professionally and efficiently
• Prepare and coordinate outgoing shipments, including documentation and labeling
• Receive incoming materials and verify accuracy against purchase orders
• Inspect shipments for damage and communicate discrepancies
• Maintain accurate inventory records
• Coordinate with carriers and track shipments as needed
• Monitor raw material inventory levels and initiate purchase orders to maintain stock levels
• Communicate with suppliers regarding availability, pricing, and delivery timelines
• Track open orders and follow up on overdue shipments
• Maintain organized vendor records and documentation
• Support cost control and supplier performance tracking
• Enter invoices, receipts, and financial transactions into accounting systems
• Assist with accounts payable and accounts receivable processing
• Maintain accurate and organized financial and operational records
• Provide general administrative support as needed
• Follow company safety policies and perform duties in a safe manner
• Perform other related duties as assigned

REQUIRED QUALIFICATIONS

• High school diploma or GED required; Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred
• Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to maintain professionalism and positive working relationships with customers, vendors, and team members
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience with ERP, MRP, accounting, or inventory management systems preferred
• Basic math and analytical skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

SKILLS AND COMPETENCIES

• Strong problem-solving and analytical skills
• High attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Effective communication and collaboration skills
• Self-motivated with the ability to work independently and as part of a team
• Ability to work cross-functionally with vendors, suppliers, and internal teams
• Ability to maintain confidentiality and professionalism

SAFETY REQUIREMENTS

• Ability to sit for extended periods of time
• Frequent use of hands and fingers for typing and computer work
• Ability to stand and walk occasionally throughout the workday
• Ability to lift and carry up to 20 pounds occasionally
• Ability to push and pull up to 10 pounds occasionally
• Occasional stooping, bending, and reaching may be required
• Standard office and manufacturing environment exposure

#L1-JV1