EFT Processor II

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

• Process incoming cardholder disputes while strictly adhering to all bank policies and procedures

• Processing provisional and final credits to customer's account with disputed items when applicable

• Ensure timely response to FISERV's request

• Investigate and escalate suspicious or fraudulent claims in accordance with policies

• Process EFT disputes

• Ensure compliance with all established Federal Regulations for Regulation E and NACHA

• Perform all operational support duties within the EFT Department

• Respond to customer or business partner inquiries with exemplary customer service in the established timeframe

• Participate in job specific training

• Serve as subject matter expert for all Dispute related transactions

• Maintain department procedures

• Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.

• Determining dispute decisions for approval/denial according to Regulation

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

Qualifications

• Associate's Degree Business Administration/Finance preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.