Ideal Candidate Profile: Seeking an EHR Analyst with experience supporting healthcare applications, analyzing workflows, and translating business needs into system enhancements. The ideal candidate has strong requirements gathering, Agile documentation, and testing experience, with a solid understanding of clinical, pharmaceutical, and patient billing workflows. Experience with EHR/Cerner/Oracle Health, SQL/Oracle databases, and public health environments is highly preferred, along with excellent stakeholder communication and problem-solving skills.
Job Duties & Responsibilities
Provide responsive support to EHR users across Local Health Districts.
Triage, troubleshoot, and escalate issues appropriately.
Monitor and maintain key EHR workflows, processes, and procedures.
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
Gather, analyze, and document business requirements for system enhancements.
Develop user stories, acceptance criteria, and other Agile documentation as needed.
Support functional, integration, and user acceptance testing.
Collaborate effectively with cross-functional technical, clinical, and business teams.
Produce clear user documentation, job aids, and training materials.
Required Skills & Experience
Experience providing application support, preferably in healthcare environments.
Strong skills in requirements documentation and enhancement analysis.
Excellent analytical, communication, and problem-solving abilities.
Understanding of clinical, pharmaceutical, and patient billing workflows.
Experience participating in structured testing cycles.
Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.
Preferred Qualifications
Experience supporting or implementing EHR systems.
Knowledge of Oracle Health / Cerner platforms and public health workflows.
Experience with SQL, Oracle databases, or web application environments.
Familiarity with Agile methodologies and documentation practices.