EHR App Credentialed Trainer I

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

905 Elmgrove Rd, Rochester, New York, United States of America, 14624

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900087 ISD Training

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109

Compensation Range:

$55,955.00 - $78,336.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs classroom instruction and facilitates efforts for in-person training, virtual training and experiential learning as it relates to Electronic Health Record application. Participates in projects and other enterprise-wide clinical program initiatives. Provides application-specific, technical and operational/clinical support services at-the-elbow and virtually during go-lives, upgrades and efficiency requests.

ESSENTIAL FUNCTIONS

• Serves as primary trainer and/or facilitator for the training team. Performs training and facilitation duties and manages classroom responsibilities related to in-person and virtual classroom instruction, facilitation, and experiential learning, including but not limited to, managing class roster and attendance, sending meeting invites, answering learner questions, and classroom management.
• Provides implementation, efficiency, and support outreach. Consults with other technical and application specialists to assess needs and identify solutions to ensure efficiency. Works with customer groups to evaluate and offer suggestions on efficient use of the software to meet business and clinical needs.
• Works to gain general application knowledge and contributes while developing knowledge. Works to maintain knowledge of system workflows in keeping with current system upgrades. Attends training sessions and maintains broad knowledge of the systems in order to support users.
• Administers and coordinates educational processes related to the presentation and evaluation of training, including but not limited to, classroom preparations, managing class roster, attendance, and post-class evaluation review.
• Applies current learning concepts and techniques to implement, manage, and evaluate classroom and virtual training and experiential learning initiatives.
• Reviews, troubleshoots, and resolves training specific requests and incidents. Collaborates with stakeholders to seek resolution of system issues and communicates risk implications.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 1 year of relevant experience required
• Bachelor's degree preferred
• Or equivalent combination of education and experience
• Experience in application project management preferred
• Clinical, revenue cycle, patient access and/or systems training experience preferred
• Experience in healthcare or educational environment preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong attention to detail, ability to develop critical thinking skills and creative solutions to complex problems required
• Strong verbal and written communication, teamwork, relationship building and follow-up skills required
• Demonstrates or ability to develop exceptional presentation and public speaking skills required
• Strong questioning, listening, analytical, interpersonal and organizational skills required
• Skilled in using MS Office applications, Zoom, SharePoint and/or Learning Management Systems preferred

LICENSES AND CERTIFICATIONS

• EPIC certification within 1 year required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.