EHR Education & Support Specialist

Job Summary:The EHR Education & Support Specialist is the primary owner of end-user education and training for NorthStar Care Community's (NSCC) electronic health record (EHR) system, including New Hire General Orientation, ongoing internal training, and training and support for partner organizations. This role is responsible for assisting with the support, design, implementation and ongoing maintenance of the electronic health record system and related IT applications for NSCC and external partner. The EHR Education & Support Specialist combines technical proficiency with strong instructional and communication skills to build EHR competency across clinical and administrative staff at NSCC and its partner organizations.

Essential Functions:

1. Owns and delivers end-user technical training for NSCC's electronic health record (EHR) system,

including training on system updates, new functionality, and process changes.

2. Leads New Hire General Orientation training on the EHR system for NSCC and partner

organizations.

3. Develops informational and instructional resources including knowledge-based articles,

troubleshooting and training manuals, modules, and job aids.

4. Reviews new products/system upgrades and develops related training and communication. Delivers new information, timely instruction, support, and guidance to both for internal field/office staff and

external partners.

5. Cross-trains EHR Systems Specialists to build backup coverage for training delivery, ensuring

continuity of end-user education when this role is on leave or otherwise unavailable.

6. Collaborates with clinical education team and Business Transformation Team to identify technical

education needs of EHR end-users, including both newly hired and current staff. Acts as a technical

teacher and resources to educational team, clinical teams, and departments to address in-service

and/or ongoing education needs.

7. Conducts training sessions for staff to ensure proficiency in using the EHR system, including updates or new functionalities.

8. Proactively assists with the overall operational design, implementation, support, and ongoing

maintenance of NSCC’s electronic health record system. Ensures the system performs at the highest quality to maximize organizational and operational effectiveness, in both patient care service delivery and medical record documentation.

9. Provides advanced EHR support services for staff. Participates in an “on-call” rotation to ensure after hours staff support.

10. Provides frontline technical support to end-users, troubleshooting issues as they arise.

11. Participates in project planning and execution, ensuring EHR implementations align with regulatory standards and organizational goals.

12. Supports continual process improvement and quality assurance within the EHR to optimize

performance and outcomes in collaboration with various individuals, departments, and leaders across the organization.

13. Travels to other office sites to implement projects and provide EHR support and training as needed.

14. Demonstrates excellence in customer service.

15. Maintains customer confidentiality with all records, reports and educational activities.

16. Actively participates in activities that promote NorthStar Care Community’s mission in the community.

17. Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements.

18. Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

1. Minimum of a bachelor’s degree with a concentration in healthcare or information services preferred or equivalent combination of education, training, and experience.

2. A minimum of three (3) to five (5) years of experience working with an electronic health record system required.

3. Demonstrated experience developing and delivering technical training or end-user education, ideally in a healthcare or EHR setting, strongly preferred.

4. Strong public speaking, presentation, and instructional design skills.

5. Detailed background knowledge or hands-on experience relevant to the company. Hospice

knowledge and experience in a healthcare setting preferred.

6. Must demonstrate strong proficiency in using technology equipment and software applications (e.g., Microsoft Office products) related to position.

7. Must possess sound judgment and demonstrate strong critical thinking skills.

8. Must demonstrate interpersonal relationship skills necessary to interact in a positive, professional manner with internal and external customers. Must demonstrate a proven track record and ability to work effectively with collaboratively with other staff members.

9. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team.

10. Must be able to coordinate several tasks simultaneously and have demonstrated an ability to

organize and manage multiple competing priorities while maintaining a high degree of efficiency,

accuracy, and confidentiality.

11. Must demonstrate accountability and the ability to work independently while functioning as part of a cooperative, coordinated team.

12. Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.

13. Must be physically and mentally capable of performing all essential duties required of the position. The physical demands of the position include vision, effective speech, and hearing for extensive telephone

contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending,

reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted.

14. Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.

15. Must have reliable transportation.

16. Must be eligible to work in the United States.