Analysis Skills, Cerner, Customer Support/Service, Epic Certification, Epic Systems, EpicCare Ambulatory, Federal Government, Health Information Management, Healthcare, Healthcare Software, Help Desk, Maintenance Services, Medical Record System, Patient Care, Problem Solving Skills, ServiceNow, Software Administration, Talent Management, Technical Recruiting, Technical Support, Webcams
Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.
Excelraise, LLC values your referrals! Refer qualified candidates for our open Job Postings and earn a generous REFERRAL BONUS for successful placements. Submit referrals here: Excelraise Referral Program.
Excelraise, LLC is seeking an EHR Helpdesk Analyst 1st Shift for our client. This is a Remote opportunity. Fully remote, 1st shift (7AM–3:30PM EST).
Skills
- Minimum of 2 years of experience providing Epic technical support in a healthcare or clinical environment.
- Proficient with ServiceNow or other enterprise ticketing systems, with a minimum of 2 years of hands-on experience managing incidents, service requests, and issue resolution.
- Minimum of 2 years of in-depth experience working with Electronic Health Record (EHR) platforms such as Epic, Cerner, Allscripts, or similar healthcare applications.
- Epic certification in one or more modules, including EpicCare, Ambulatory, Security, Service Desk, or related Epic applications, is highly desired.
- Experience supporting Epic applications such as Ambulatory, Inpatient, ASAP, HIM (Health Information Management), or other Epic clinical modules is highly desired.
- Must be able to attend a remote webcam interview.