EHR Support Specialist

Connecticut Institute for Communities, Inc.

Danbury, CT

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JOB DETAILS

SALARY

$42,000–$52,000 Per Year

SKILLS

Artificial Intelligence (AI), Best Practices, Customer Relations, Electronic Medical Records, Establish Priorities, Experience Modifier Rate (EMR), HIPAA (Health Insurance Portability and Accountability Act), Health Education, Healthcare Quality, Help Desk, Home Care, Identify Issues, Information/Data Security (InfoSec), Leadership, Medical Record System, Medical Records, Network System Hardware, On Site Support, Onboarding, Patient Care, Privacy Controls, Problem Solving Skills, Regulatory Requirements, Software Administration, Software Patches, Staff Training, Systems Maintenance, Technical Support, Telehealth, Time Management, Translation Services, User Interface/Experience (UI/UX), Validation Testing, ZenDesk

LOCATION

Danbury, CT

POSTED

1 day ago

CIFC Health a program of Connecticut Institute For Communities, Inc. is seeking to hire a full-time Electronic Health Record (EHR) Support Specialist. This position is responsible for providing frontline technical and application support for the organization’s electronic medical record (EMR) system, eClinicalWorks (eCW), in a Federally Qualified Health Center (FQHC) and Teaching Health Center environment. It ensures smooth operation of the Electronic health record system. Under the supervision of the EMR Manager, the support specialist is responsible for providing direct support to all of the health center sites and staff, while limiting clinic workflow interruptions. The position works collaboratively across departments to support EMR utilization and maintain a positive user experience. DUTIES AND RESPONSIBILITIES OF THE POSITION Duties of the position are described in major functional areas listed below. Additional related duties may be assigned. - Serves as the primary point of contact for EMR-related support requests. -Support patients with patient portal related issues -Provide timely, helpful and consistent responses and resolutions to all inquiries -Provide effective and efficient support when interacting with end users to diagnose and problem solve issues in a way that limits workflow and staff interruptions -Prioritize, document, track, and resolve helpdesk tickets in a timely manner. - Escalate complex issues to EMR leadership or vendors (eClinicalWorks) as appropriate. - Provides remote technical support to all departments from the EMR office and on site support to individual departments when required -Utilize eCW support portal, place tickets to eCW, works directly with staged levels of eCW support depending on the reported issue. -Work with our IT vendor and place tickets to coordinate network or equipment related needs - Provide onboarding and ongoing EMR training for staff, demonstrates and trains EHR supported workflows - Reinforce best practices for EMR use, adherence to HIPAA and data security and privacy policies, including Spher platform for medical record protection. - Participate in testing, validation, and implementation of EMR upgrades, patches, and enhancements. -Support the EMR Manager with maintaining the ticketing system (Zendesk), telehealth services and AI translation service. - Support EMR-related compliance with HRSA, UDS, and other FQHC regulatory requirements. - Serve as liaison between clinical staff, administration, IT, and EMR vendor. - Participate in EMR related meetings, interdisciplinary meetings, as well as those meetings required by CIFC policy. - Assist with implementation of new programs, services, or system changes. - Perform other related duties and special projects assigned. COMMITMENT: We are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Health Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Compensation details: 42000-52000 Yearly Salary PI13e3851406a6-25448-410036605c143e31-5e48-4549-b638-05792d185386

About the Company

Connecticut Institute for Communities, Inc.

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