EHR Support Specialist

CONNECTICUT INSTITUTE FOR COMMUNITIES INC

Danbury, CT

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JOB DETAILS

SALARY

$42,000–$52,000 Per Year

SKILLS

Customer Relations, Detail Oriented, Documentation, Frequently Asked Questions (FAQ), Healthcare Quality, Help Desk, Home Care, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Knowledge Base, Medical Record System, Network Systems, Patient Care, Problem Solving Skills, Process Management, Project Tracking, Project/Program Management, Security Monitoring, Staff Training, System Operations, Systems Administration/Management, Testing, Time Management, Training/Teaching

LOCATION

Danbury, CT

POSTED

Today

CIFC Health a program of Connecticut Institute For Communities, Inc. is seeking to hire a full-time Electronic Health Record (EHR) Support Specialist. The position is in support of the smooth operation of the EHR System, and assist with overall IT related needs. Under the supervision of the EHR Manager, responsible for providing direct support to all of the health center sites and staff. G. DUTIES AND RESPONSIBILITIES OF THE POSITION Duties of the position are described in major functional areas listed below. Additional related duties may be assigned. The EHR Support Specialist works directly with Network Systems Project Manager and Vice President to support the implementation of new Clinics to the EHR, to include initial setup, customization, testing, end user training and go-live support The EHR Support Specialist responds to the Help Desk system to triage questions and issues for each clinical location The EHR Support Specialist must provide timely, helpful and consistent responses and resolutions to all inquiries The EHR Support Specialist provides effective support when interacting with end users to diagnose and problem solve issues Direct tasks to appropriate internal staff or EHR Vendor as necessary Develop and maintain knowledge base and all FAQ documentation Track usage reports (e.g. top submitters, top types of incidents, and frequency of tickets) to evaluate efficiency, system pain points, areas to retrain; make short-term and long-term recommendations on ways to address Assure compliance regarding data security Manage users accesses to ticketing system and provide training on system usage Support group and individual in-person and remote training for new incoming staff and re-training for current staff Maintain documentation on processes, policies, system configuration, training guides and help related materials for end users Support all required testing pertaining to system upgrades and added functionality Stay abreast of new system functionality and available enhancements and enforcement of health center policies and procedures. Track project status and managing processes efficiently. You will grow your eye for detail and your ability to anticipate by alerting others to opportunities and potential roadblocks so processes move smoothly. Performs other related duties as assigned. H. COMMITMENT: We are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Health Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Compensation details: 42000-52000 Yearly Salary PI20e92bd6f53f-25448-409926065c143e31-5e48-4549-b638-05792d185386

About the Company

CONNECTICUT INSTITUTE FOR COMMUNITIES INC

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