eLearning Specialist (LMS) # 26-12551

Duration- 6 months contract

Summary:

• Specialist, Learning Administration builds relationships with brands and subject matter experts/centers of excellence, understanding of business goals to support requests for updates to learning items in the LMS.
• As a collaborative partner, advises on LMS best practices, implements and proactively communicates status of requests.
• Manages, from intake to delivery, development of eLearning courses, creating content that meets the learning needs, is compatible with the LMS, and adheres to ADA standards.

Plus Point:

• SAP SuccessFactors learning management system (LMS) experience and eLearning content development/creation with Articulate 360 are pluses.

• Manages LMS change intake, leverages LMS expertise to balance requested action with best practices and acts as consultant to influence decisions to deliver the best experience
• Asks relevant questions to ensure desired end states are understood and addressed
• Consults with brand/SME to load, test, maintain content, assignment profiles, and deploy learning in the LMS
• Implement LMS changes and content updates
• Leverages LMS expertise and project/time management skills to shift priorities, proactively communicate, and manage multiple requests, ensuring delivery in adherence with SLAs and agreed-upon deadlines
• Assess course inventory and coordinate with content owners

• Manages assigned LMS projects to successful completion
• Project owner of assigned projects, accountable to successful, on-time completion
• Represents the Learning Administration team as a strategic thought partner, leveraging LMS expertise and learning development and delivery, to influence and guide decision making
• Ensures relevant parties are involved and actively provides expert opinion while limiting scope creep
• Delegates tasks to Career & Experience shared Administrators, within agreed-upon scope with Manager, Learning Administration and Director, Career & Experience

• Support with general inquiries and user help requests
• Supports review, research, testing, and resolution of help requests in ServiceNow/email
• Troubleshoots technical issues with courses and communications between SCORM and the LMS
• Contributes to LMS knowledge/skill building of Career & Experience shared Administrators
• Proactively participates in team meetings sharing learning, observations, and recommendations for continuous improvement

• Develop eLearning solutions for universal compliance/regulatory requirements
• Manages needs intake from SMEs/COEs to understand needs; measures request against established criteria for accepting or declining the project
• Evaluates request and establishes and documents accountabilities (or “swimlanes”), expected timelines, and project requirements
• Develops eLearning SCORM courses using accepted authoring tools (Articulate Storyline, Articulate RISE, etc.) with SME-/COE-provided source material supplemented by other resources as appropriate
• Leverages design expertise to create and deliver content that is engaging and meets the learning need while ensuring adherence to ADA guidelines and requirements
• Manages communication and the processes of draft delivery, user-review/acceptance, and redesign, to ensure timelines are met

• Bachelor’s Degree
• Experience • 2-4 years’ experience in the design, development, implementation, and measurement of eLearning solutions
• 3+ years experience in LMS administration (SAP SuccessFactors preferred)