Analysis Skills, Communication Skills, Customer Support/Service, Data Analysis, Database Administration, Detail Oriented, Distribution Services, Electricity, Emergency Services, Establish Priorities, High School Diploma, Interpersonal Skills, Leadership, Mechanical Engineering, Multitasking, Presentation/Verbal Skills, Systems Administration/Management, Team Player, Technical Operations, Training Program, Writing Skills
Job Location: Richmond, VA
Job Duration: 11-12 Months (possibility of extension)Job Summary:
- This role is responsible for service restoration and distribution switching activities using extensive knowledge of electrical distribution systems including technical knowledge of operations and switching practices.
- Ensures all reporting is completed to keep management informed of system conditions, circuit outages, key and critical customer interruptions, emergency conditions and extended outages.
- Expected to complete the Switching Training Program to become ROC switching certified within (approximately) 12-16 months.
- Shift-oriented workforce.
Education:
- Minimum High School Diploma/GED.
Required Experience:
- Minimum 1+ years of experience.
Preferred Experience:
- Preferred experience in dispatching, emergency services, complex database management and/or customer service.
- Prior Utility experience with a focus in electrical/mechanical/engineering/operations.
Knowledge / Skills / Abilities:
- Understanding of the Electric Distribution System.
- Skills: Interpersonal; strong written and verbal communications; analytical; personal and mainframe computer applications.
- Abilities: Independent and sound problem resolution; multitasking; prioritizing constantly changing and emerging conditions; leadership abilities.
Work Schedule Requirements:
- To meet operational business needs, selected candidates must be available and committed to working a flexible 24/7 shift schedule as well as overtime and storm callouts.
Top Required Skills:
- Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels.
- Ability to work under pressure and make well thought out decisions.
- Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans.
- Attention to detail to maintain grid integrity and the safety of personnel while also ensuring accuracy and error prevention.
Top Nice to Have Skills:
- Electrical background, Mechanical background, Strong computer skills, GIS.
Soft Skill Requirements:
- Strong verbal and written communication skills.
- Ability to lead, collaborate and work effectively in a team environment.
- Maintains a positive attitude during stressful situations.
- Coachable and open to feedback with a strong willingness to learn and adapt.
Preferred Interview Process Overview (High level):
- Onsite/In Person Interview.
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Integrated Resources, Inc