Rochester, NY (On-Site)
6+ Month Contract
$25–$28/hour
Day Shift (Monday–Friday)

We are working with a Rochester-based advanced manufacturing / electronics company seeking a Customer Support Engineering Technician to support post-sales technical issues, repairs, and customer integration efforts.
This is a hands-on, technical role supporting both customers and internal engineering teams. Strong troubleshooting ability and comfort working with electronic assemblies are key.

Duties
• Take ownership of customer-reported technical issues through resolution
• Troubleshoot hardware and software issues and document findings
• Support customers with installation, setup, and integration challenges
• Perform soldering, de-soldering, and rework on electronic assemblies (ESD compliant)
• Evaluate and repair returned equipment (RMA process)
• Track and analyze trends related to product performance and customer use
• Contribute to internal knowledge base, FAQs, and technical documentation
• Assist with technical training for internal teams and customers
• Escalate complex issues to engineering, product, or applications teams as needed
• Serve as a liaison between customers and internal technical teams
• Experience troubleshooting electronic systems (hardware/software)
• Hands-on experience with soldering and board-level repair
• Ability to diagnose issues using tools like multimeters, oscilloscopes, or similar
• Strong communication skills and ability to work directly with customers
• Comfortable working in a fast-paced, team-oriented environment

Requirements
• IPC-A-610 and/or J-STD-001 certification
• Experience with electronic test equipment (oscilloscopes, spectrum analyzers, etc.)
• General proficiency with Microsoft Office tools

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.