The Electrical Field Service Technician is responsible for installing, commissioning, maintaining, and upgrading high?speed packaging machinery at customer sites. This role focuses on electrical systems, PLCs, drives, and troubleshooting, while also supporting customers through training and remote assistance. The position requires frequent travel and strong customer interaction skills.
Essential Duties and Responsibilities
Perform maintenance visits to ensure stable and reliable machine operation
Install and commission new packaging machines
Provide operator and maintenance training to customers
Modify PLC and HMI programs as required
Provide first-level remote support for customer troubleshooting needs
Perform electrical upgrades and retrofits on existing machines
Troubleshoot electrical control systems and machinery issues
Read and interpret electrical schematics and mechanical drawings
Work independently while maintaining a customer-focused service approach
Education and Experience
2-year degree or technical certificate in industrial automation, industrial electronics, or a related field
Minimum of 2 years of experience with packaging equipment installation, maintenance, repair, and troubleshooting
Minimum of 2 years of hands-on electrical experience in packaging equipment, including:
Electrical installation
Electrical troubleshooting
Electrical repair and maintenance
Experience using mechanical hand tools such as wrenches, punches, drills, and tapping tools
Skills and Qualifications
Proficient in PLC programming, specifically Allen?Bradley systems
Experience with frequency drives and servo drives
Skilled in using multimeters for electrical circuit troubleshooting
Ability to read and interpret electrical schematics
Proficient with electrical hand tools (wire strippers, cutters, crimpers)
Strong understanding of electrical systems in industrial machinery
Ability to work independently and interact effectively with customers
Excellent verbal and written communication skills in English
Spanish language skills are a plus
Must maintain a valid driver’s license
Ability to travel frequently, including:
Eligibility for passport and international travel
Rental car eligibility
Travel Requirements
Frequent domestic travel
Occasional international travel for training and service support
Compensation and Benefits
Stable workforce with stand?by opportunities and added benefits
Medical and dental insurance
Short?term disability insurance
Company?paid life insurance and long?term disability insurance
18 paid vacation days
11 paid holidays
401(k) retirement plan and additional benefits
Per diem and stipend while traveling
Base salary of 60K
Training provided at company headquarters in Germany
Equal Opportunity Employment
Employer is an Equal Opportunity and ADA?compliant employer.
Numbers & Facts
Location
Whitsett, NC
Skills
1st Level Supportunmatched
Automationunmatched
Car Rentalsunmatched
Commissioningunmatched
Communication Skillsunmatched
Control Systemsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Driver's Licenseunmatched
Electrical Engineeringunmatched
Electricityunmatched
Electronicsunmatched
English Languageunmatched
Equipment Maintenance/Repairunmatched
Hand Toolsunmatched
Health Insuranceunmatched
Human Machine Interface (HMI)unmatched
Identify Issuesunmatched
Machining Operationsunmatched
Maintenance - Electricalunmatched
Maintenance Servicesunmatched
On Site Supportunmatched
Presentation/Verbal Skillsunmatched
Programmable Logic Controller (PLC)unmatched
Retrofitunmatched
Schematicsunmatched
Servomechanismunmatched
Spanish Languageunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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