Electrical Service Manager

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

Maintain open communication lines with all working relationships. Follow up to ensure items for which the job is accountable for are performed. Earn and maintains customer's trust. Uphold the core values of the organization. Work well with others to accomplish the mission of the organization and of the job.

Specific Responsibilities Management

Manage and direct the work performance of service technicians, project engineers, and service supervisors. Evaluate performance of Service Technicians. Make recommendations on hiring, disciplining, and terminating employees. Enforce the WO process is being implemented by all employees.

Sales

Manage the "Customer Relationship" as the primary customer contact. Work with assigned clients to meet their needs. Leverage existing customer relationships to generate sales and develop constant presence accounts.

Operations

Monitor and enforce Encore Electric, Inc. safety policies. Uphold the Service Pledge. Ensure Energized Work is performed within Encore guidelines in coordination with the safety department. Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared. Manage projects assigned. Purchase material for projects not normally found on a service van. Submittals

Regulatory awareness Licensing Permitting Certified payroll Project preplanning and prefabrication Responsible for turnover of project to technician assigned. Manage the "quality" of the projects and installations assigned. Manage tools and equipment including tools assigned to van and those drawn from company tool inventory. Perform the duties of manager on call when assigned.

Training and Development

Responsible for the training and development of field and office operational staff. Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients.

Financial

Manage risk and commodity volatility in estimates and proposals. Understanding of cost-to-complete process and service financials, including:

• Cash flow
• Collections
• Profitability of assigned projects
• Timely billing of completed projects
• Track individual service technician and work order performance.
• Understanding of cost structure
• Direct cost
• Indirect cost
• Overhead
• Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code
• Encore Electric, Inc.'s preplanning and prefabrication methods
• Problem solving
• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Soft skills and high emotional intelligence
• Microsoft Office 365
• Electrical Estimating
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
• Performing in situations with high expectations
• Working on a team
• Multitasking
• Technical electrical skills
• Electrical installation methods and procedures
• Troubleshooting
• Adapting to new and changing requirements, environments, and/or information
• Estimating resources needed to complete required tasks
• Managing people
• Managing complex projects, breaking them down to their component levels
• Using communication software
• Business writing
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Organizing work to accomplish tasks
• Prioritizing and reporting to meet job needs
• Moving manpower

PHYSICAL REQUIREMENTS:

Driving Sitting Climbing Lifting (up to 50 lbs) Standing Stooping Vision acuity (near and far) Walking

REQUIREMENTS:

High School Diploma or equivalent is required while a degree in related field is preferred. 5 years of progressive experience in a fast-paced office management business environment is preferred. 5-10 years of electrical service experience is highly preferred. Journeyman Electrician's License is required.

BENEFITS OF THIS ROLE:

Encore Electric provides excellent benefits for our employees, including:

• Medical, dental, and vision plans
• Disability, and life insurance
• Employee-matched 401(k)
• Paid time off (PTO)
• An employee assistance program that includes counseling, legal, and financial advice
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.
• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

APPLICATIONS WILL CLOSE ON JUNE 30, 2026 OR ONCE ROLE HAS BEEN FILLED.

TO ASK ANY QUESTIONS ABOUT THIS POSITION, PLEASE CONTACT RECRUITING@ENCOREELECTRIC.COM.

TO REQUEST AN ACCOMMODATION DURING THE APPLICATION PROCESS, PLEASE CONTACT HR@ENCOREELECTRIC.COM.

ENCORE ELECTRIC, INC. IS AN EOE, INCLUDING DISABILITY/VETS.