Electrical Service Manager – Commercial Electrical Service
Lighting Maintenance, Inc. (LMI) | Harmans, Maryland
Lighting Maintenance, Inc. is seeking an experienced Electrical Service Manager to lead our Commercial Electrical Service Department in Harmans, Maryland.
This is a hands-on leadership role responsible for managing service work from the initial customer request through estimating, execution, project closeout, and final invoicing. The two primary focuses of this position are estimating/project management and customer service/communication.
The department is supported by a dedicated Service Coordinator who manages scheduling, dispatching, and work-order administration. The Service Manager provides technical leadership, establishes priorities, supports field technicians, manages customer relationships, and remains accountable for department performance and profitability.
Key Responsibilities
- Manage commercial electrical service work from initial request through completion and billing.
- Conduct site visits to evaluate electrical and lighting issues.
- Prepare accurate estimates, proposals, scopes of work, and project pricing.
- Manage multiple service calls and small electrical projects simultaneously.
- Establish priorities and provide direction to the Service Coordinator regarding scheduling and dispatch.
- Assign work based on technician qualifications, customer commitments, equipment needs, and urgency.
- Provide technical support and troubleshooting assistance to field technicians.
- Ensure technicians have the materials, equipment, information, and instructions needed to complete assigned work.
- Review field reports, labor hours, material usage, photographs, and job documentation.
- Prepare and manage change orders and ensure additional work is properly documented and approved.
- Monitor labor, material, equipment, and subcontractor costs.
- Maintain accountability for job profitability, productivity, and gross margin.
- Review completed work orders and move jobs through billing promptly.
- Address customer concerns, callbacks, warranty issues, and quality concerns.
- Maintain an active backlog and ensure work continues progressing.
- Recruit, train, coach, evaluate, and hold service technicians accountable.
- Enforce company safety, workmanship, documentation, and customer-service standards.
- Build relationships with existing customers and identify opportunities for additional service work.
- Work closely with Accounting, Fleet, Safety, Purchasing, Human Resources, and company leadership.
Type of Work
This position focuses on commercial electrical service and maintenance, including:
- Shopping centers and retail properties
- Office and commercial buildings
- Warehouses and industrial facilities
- Property-management portfolios
- Parking lots and exterior lighting
- Electrical troubleshooting and repair
- Preventive and corrective maintenance
- Lighting controls and LED upgrades
- Small commercial electrical projects
- Municipal and institutional facilities
This position is not primarily focused on residential work, large-scale new construction, traffic signals, roadway-lighting contracts, or sports-lighting projects.
Required Qualifications
- Minimum of five years of commercial electrical service experience.
- Strong knowledge of commercial electrical and lighting systems, troubleshooting, repair, and maintenance.
- Experience preparing estimates, proposals, scopes of work, or project budgets.
- Experience managing multiple service jobs or small projects simultaneously.
- Ability to read electrical drawings, specifications, and one-line diagrams.
- Strong customer communication, leadership, and problem-solving skills.
- Ability to supervise technicians and maintain clear performance expectations.
- Strong organizational, follow-up, and time-management skills.
- Ability to prioritize emergency service calls while maintaining scheduled work.
- Comfortable using computers, email, estimating software, field-service systems, and electronic documentation.
- Valid driver's license with an acceptable driving record.
Preferred Qualifications
- Previous experience as an Electrical Service Manager, Project Manager, Estimator, Service Supervisor, or Senior Commercial Service Electrician.
- Journeyman or Master Electrician license.
- Experience managing job profitability and developing commercial customer relationships.
Benefits
- Company vehicle
- Performance-based bonus
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid time off
- Parental leave
- Retirement plan
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