Wes Carver Electric is seeking an experienced Service Manager with a strong technical background and a solid understanding of residential electrical service sales. This role requires a leader who can support technicians in the field, make sound technical and pricing decisions, and drive profitable service operations while maintaining high standards of workmanship and customer experience.
The ideal candidate is technically fluent, comfortable evaluating electrical work in real time, and experienced in service-based selling, pricing, and customer communication.
Key Responsibilities
Lead and manage a team of residential electrical service technicians
Provide hands-on technical support, troubleshooting, and job evaluation in the field
Support technicians with pricing, estimating, and service recommendations
Ensure electrical work meets code requirements, safety standards, and company quality expectations
Oversee daily service operations in coordination with dispatch and administrative staff
Coach technicians on service communication, options presentation, and ethical sales practices
Review jobs for accuracy, scope, pricing, and profitability
Handle service-related customer escalations and technical concerns
Monitor service performance metrics and drive improvements in revenue, margin, and efficiency
Ensure service vehicles, tools, and materials are properly maintained and job-ready
Maintain accurate documentation using company software platforms
Requirements
Strong background in residential electrical service and troubleshooting
Deep understanding of electrical systems, code compliance, and best practices
Experience with service pricing, estimating, and customer-facing sales
Prior leadership or supervisory experience preferred
Ability to evaluate electrical work quality and pricing decisions quickly and confidently
Proven ability to coach technicians on both technical execution and service sales
Strong communication, decision-making, and problem-solving skills
Valid driver’s license and clean driving record
Professional, credible presence with both technicians and customers
Benefits
What You’ll Get in Return
Uncapped Monthly performance bonuses tied to revenue, gross margin, and service KPIs
Realistic total compensation: $120,000 – $150,000
Health insurance with dental and vision options
Short-term disability insurance
401(k) with company contribution
Paid time off and paid holidays
Ongoing leadership, technical, and sales training
Clear path to increased responsibility and compensation as the service department grows
Direct access to ownership and leadership — no corporate red tape
Numbers & Facts
Location
Lansdale, PA
Skills
Best Practicesunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Dental Insuranceunmatched
Documentationunmatched
Driver's Licenseunmatched
Electrical Engineeringunmatched
Electricityunmatched
Gross Marginunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Leadershipunmatched
Maintenance - Electricalunmatched
Maintenance Servicesunmatched
Operationsunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Profit & Lossunmatched
Safety Codesunmatched
Safety Standardsunmatched
Safety Trainingunmatched
Safety/Work Safetyunmatched
Salesunmatched
Sales Presentationunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
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