Position: Electrical Service Manager
Location: South Easton MA
Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package!
Gas card and vehicle reimbursement when limited travel is needed
Key Responsibilities:
• Team Management: Supervise, mentor, and lead a team of service technicians. This
includes hiring, training, and conducting performance evaluations to ensure a skilled and
motivated workforce.
• Quality Assurance: Ensure all service work is performed to the highest quality standards,
adhering to industry best practices and manufacturer specifications.
• Customer Relationship Management: Build and maintain strong relationships with commercial
clients, addressing their concerns and ensuring their satisfaction with the service provided.
• Safety and Compliance: Promote a culture of safety among team members and ensure
adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes,
and industry standards.
• Inventory Management: Manage the inventory of parts and supplies needed for service,
ensuring adequate stock levels and cost-effectiveness.
• Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient
allocation of resources and timely response to client requests.
• On-Call Management: Manage and implement on-call rotation including ensuring that
technicians are prepared for upcoming rotations.
• Sales: Work with Sales team to gather on-site information, provide feedback on technical
questions and coordinate the approach on replacement projects. Also maintain consistent
growth by selling new maintenance contracts and service accounts.
• Training and Development: Stay updated with the latest industry trends, technologies,
and regulations. Provide training opportunities for technicians to enhance their skills and
knowledge.
• Continuous Improvement: Identify opportunities for process improvement and implement
initiatives to streamline service operations and enhance customer satisfaction.
Requirements:
• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team
members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and
other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial
targets
Experience:
• 3-5 years Electrical Service Manger experience
Click this link to learn more about Crete United:
WHAT WE OFFER: