Electrical Services Coordinator I-Sr

Electrical Services Coordinator I-Sr Job Description

Job ID: 6089391 Date Posted: January 7, 2026 Location: Albuquerque, NM, United States

Job Summary:

Under general supervision, responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously.

Essential Duties and Responsibilities:

1. Interviews customers to acquire essential and necessary information for service orders and offers suggestions, ideas, and/or options to ensure customers receive information pertinent to their utility needs.
2. Proficiently takes New Service Delivery calls through the Electric Service Coordinator phone line to meet department goals and call handling expectations.
3. Proficiently sets up service requests for new installations, removals, and relocations utilizing and complying with all departmental processes and systems.
4. Processes electric permit information into the NSD Permit Database and NSD applications systems and continues the process by creating the appropriate inspections and orders in a timely and accurate manner.
5. Looks for opportunities and facilitates continuous improvement efforts by making recommendations for improving procedures.
6. Monitors and/or provides timely and accurate information to internal and external customers on new service requests with little or no supervision or guidance.
7. Relays service inspection information as identified by the inspector to address customer questions and concerns regarding the results with little or no guidance.
8. Verifies applicable, appropriate billing records and processing, e.g., monthly/quarterly reporting with little or no supervision or guidance.
9. Collaborates with internal and external customers to verify service order information ensuring billing accuracy.
10. Coordinates scheduling through various applications and dispatching of crews for new service delivery outage information, disconnects, reconnects, processing electrical waivers, and opening of equipment and/or services requests with little or no supervision or guidance.

Competencies:

• Ability to interact and communicate with all internal and external customers in an effective and professional manner.
• Proficient working knowledge of the electric service delivery process and all areas of responsibility to address customer complaints and concerns with guidance if needed.
• In-depth office skills and expertise to coordinate office projects, meetings, schedules, and to complete assignments within a required time frame.
• Shows consistent proficiency of PNM procedures and policies within their area of responsibility.
• Shows consistent proficiency and working knowledge of the electrical permit process and the ability to perform related functions which may include data, order entry, record keeping, coordination of residential service inspections, premise creation, handle general inquiries, and coordination with customer and regulatory agencies.

Qualifications:

• Minimum Education and/or Experience: High school diploma or general education degree (GED) with three to five years of experience or equivalent combination of education and/or experience related to the discipline.
• In-depth knowledge of PNM, NM Banner, and Microsoft Office applications. New Service Delivery experience preferred.
• Must possess a current legally valid drivers license and meet the companys driving record requirements.

Communication Skills:

• Ability to read, write, and comprehend complex instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interact effectively and diplomatically with a wide range of individuals in wide range customer situations.
• Demonstrated ability to communicate quality, value, and respect in the eyes of the customer.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:

• Knowledge on how to operate a computer and utilize internal software applications such as Banner, MS Applications, PowerClerk, NSD Permit Database, InContact, WebEx, and Service Suite.

Analysis and Problem-Solving Ability:

• Ability to apply common sense judgment and understanding to carry out detailed instructions in written, oral, or diagram form.
• Ability to deal with a wide range of issues/problems involving a few concrete variables in standardized situations.

Physical Demands:

• Regularly required to stand and/or walk up to 23% of the time. Must frequently lift and/or move up to 30 pounds.

Work Environment:

• Office environment.

Job Description Electrical Services Coordinator I-Sr (Salary Grade G10)

Job ID: 6089391 Date Posted: January 7, 2026 Location: Albuquerque, NM, United States

Job Summary:

Under minimal supervision, responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously.

Essential Duties and Responsibilities:

1. Gathers essential and necessary information for service order requests and will have an on-the-job mentor to assist or seek guidance to ensure customer receives information pertinent to their utility needs.
2. Observes and actively trains on the job training to take New Service Delivery calls through the Electric Service Coordinator phone line to meet the department goals and call handling expectations.
3. Works to understand the concept of setting up service requests for new installations, removals, and relocations utilizing and complying with all departmental processes and systems, performing these actions with direct oversight and supervision.
4. Processes electric permit information into the NSD Permit Database and NSD application systems, this information is used by others to create orders in a timely and accurate manner.
5. Participates by observation in continuous improvement efforts, discussions, and playing a supporting role.
6. Provides timely and accurate information to customers and service delivery team on new service requests with supervision.
7. Communicates field check information identified by the inspector to address customer questions and concerns regarding the results with guidance.
8. Observes to gain understanding of other team members to verify service order information to ensure billing accuracy, performing these actions with oversight and supervision.
9. Observes the coordination of scheduling of either employee and/or contractor crews for new service delivery outages, disconnects, reconnects, and opening of equipment and/or services.

Competencies:

• Must complete all PNM required safety courses and have a working knowledge of PNM policies and procedures within their area of responsibility.
• Ability to interact and communicate with all internal and external customers in an effective and professional manner.
• Demonstrates the ability to gain understanding of the electric service delivery processes, systems, and all areas of responsibility.
• Demonstrates the ability to learn related functions which may include data, order entry, record keeping, coordination of residential service inspections, premise creation, handle general inquiries, and understand the coordination needed with customer and regulatory agencies.
• Demonstrates the ability to learn PNM and industry construction and meter standards and governmental rules and regulations.
• Ability to manage heavy workloads, call volume, and complete assignments within the required time frame.
• Exhibits the ability to learn the Company procedures and policies and local state and federal regulations pertaining to the duties assigned with oversight and supervision.
• Knowledge of City, County, and States process, inspectors area, and permits tied to them.

Qualifications:

• Minimum Education and/or Experience: High school diploma or GED with a minimum of two years of experience or equivalent combination of education and/or experience related to the discipline.
• General working knowledge of PNM, NM Banner, and Microsoft Office applications. Bi-lingual and New Service Delivery experience preferred.
• Must possess a current legally valid drivers license and meet the companys driving record requirements.

Communication Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interact effectively and diplomatically with a wide range of individuals and in a wide range of customer situations.
• Demonstrated ability to communicate quality, value, and respect in the eyes of the customer.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:

• Basic knowledge of how to operate a computer and utilize internal software applications such as Banner, MS Applications, PowerClerk, NSD Permit Database, InContact, WebEx, and Service Suite.

Analysis and Problem-Solving Ability:

• Ability to apply common sense judgment and/or understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Regularly required to stand and/or walk up to 23% of the time. Must frequently lift and/or move up to 30 pounds.

Work Environment:

• Office environment.

Job Description Electrical Services Coordinator I-Sr (Salary Grade G12)

Job ID: 6089391 Date Posted: January 7, 2026 Location: Albuquerque, NM, United States

Job Summary:

Under direct supervision, responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously.

Essential Duties and Responsibilities:

1. Gathers essential and necessary information for service order requests and will have an on-the-job mentor to assist or seek guidance to ensure customer receives information pertinent to their utility needs.
2. Observes and actively trains on the job training to take New Service Delivery calls through the Electric