ABOUT THE ROLE Join our Data Operations team, where every day brings variety and the opportunity to make a direct impact on our customers' banking experience. This role is at the heart of customer support, answering incoming calls, researching and resolving transaction issues, assisting with Online Banking, and managing internal and external customer inquiries. You'll also support daily file processing, review mobile, ATM, and branch deposits, monitor potential fraud, help oversee debit card processing, and collaborate with colleagues to keep communication and service running smoothly.WHAT YOU'LL DODeliver Exceptional Customer Support: Answer incoming calls, research and resolve transaction issues, assist with Online Banking, and manage all incoming inquiries-all while identifying opportunities to connect customers with the right products and services.File Processing: Process incoming and outgoing Fed Files throughout the day. Review and approve mobile, ATM, and branch deposits, monitor for fraud, and perform account maintenance as needed.Debit Card Processing: Oversee and process the production of debit cards, card machine maintenance, and supplies.Collaborate & Support the Team: Provide training and assistance to colleagues, share important information with supervisors, and ensure smooth communication across departments.WHAT WE OFFERMedical, Dental, and Vision InsuranceCompany Stock Ownership through Employee Stock Purchase PlanGenerous Paid Time Off Schedule and 11 Paid Bank Holidays401(k) with up to a 6% MatchPaid Life Insurance, Short-term Disability, and Long-term DisabilityAnd much more!WHAT YOU NEEDEducation: High school diploma or equivalent.Experience: No prior banking experience required. Previous use of personal computers and office equipment is expected.Skills:Strong oral and written communication skills, including professional telephone etiquetteSolid math skills and an understanding of how debits and credits workAbility to stay composed under pressure and meet deadlines efficientlyProficiency with email, MS Word, Excel, and mobile appsA customer-first mindset with a tactful and team-oriented approachWHY F&M TRUST At F&M Trust, you'll find more than a job-you'll discover the chance to build meaningful relationships, grow your skills, and make a difference every day.F&M Trust is an Equal Opportunity Employer - Disability/Vet
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